Field Service Engineer II Columbia/Augusta

Segra; Area G (Forster Creek/Mount Assiniboine); On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in fiber network solutions is seeking a dynamic Field Service Engineer. This role involves equipment installation, maintenance, and troubleshooting within the telecom sector. Candidates should have experience with telecom equipment and the ability to work independently. Join a team dedicated to innovation and community investment.

Benefits

Medical, dental, and vision insurance

Life insurance

401(k) match

Tuition and gym reimbursements

Vacation/PTO

Paid holidays

Floating holidays

Volunteer days

Parental leave

Qualifications

• Minimum of 2 years of experience with Telecom equipment.
• Ability to work independently with limited supervision.

Responsibilities

• Responsible for equipment installation & commissioning.
• Perform preventive maintenance and troubleshooting.

Skills

Telecom equipment

Understanding of AC/DC core fundamentals

Ability to operate advanced industry test sets

Education

Associate's degree or technical field

Tools

Cisco

Ciena

Office 365

Job description

Segra is searching for a dynamic and experienced Field Service Engineer to work within our Columbia, SC/Augusta, GA market. Based on the manager's evaluation of candidate experience and competency, we are open to hiring for this role at various levels.

The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IADs, Hosted phones, ONTs), preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure, and IP/Data networks. Field Operations personnel will perform "on call" duties as required. The FSE will interact with internal and external customers, service technicians, technical support personnel, and other telecom professionals.

Required Qualifications:

• Knowledge of Telecom equipment (e.g., Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

Preferred Qualifications:

• Associate's degree or technical field (industry-related) preferred, and/or a combination of job-related experience.
• Cisco and/or Ciena equipment experience preferred.
• Understanding of AC/DC core fundamentals; good driving record; Office 365 suite.
• Ability to understand and use engineering documents.
• Ability to operate advanced industry test sets, DS1-100G, OTDR, and fiber scopes.
• Knowledge of DC power to support tertiary power applications.
• Ability to work independently with limited supervision.
• Capable of handling routine tasks for major projects and making routine decisions when required.

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States, with a broad and dense service footprint across the mid-Atlantic and Southeast. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest in IP, ethernet, and dark fiber architectures, along with high-performance data centers throughout the mid-Atlantic and Southeast regions. Our solutions include hosted voice, security, and cloud services.

Our Community and Employee Investment:

Segra invests in local communities by hiring locally and continually upgrading our network infrastructure. With over 900 employees across 90 facilities, including 14 sales offices in 44 markets, we are dedicated to helping local businesses succeed.

Benefits Overview:

Segra offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Equality Commitment:

Segra is an equal opportunity employer that prohibits discrimination of any kind. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.