Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Eastern Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in customer service is offering an exciting opportunity for individuals passionate about helping others. This role involves providing inbound support to customers, assisting them with technical issues, and ensuring a positive experience. With a focus on personal development and career advancement, this position also offers flexible remote work arrangements and a comprehensive benefits package. Join a supportive and inclusive culture that values diversity and employee achievements, and make a difference in the lives of customers every day. If you are eager to learn and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Flexible remote work arrangement

Supportive company culture

Qualifications

• Fluency in both French and English is essential for this role.
• Minimum of 1 year of customer service experience required.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.

Skills

Fluency in French

Fluency in English

Customer Service

Technical Issue Resolution

Multitasking

Education

Associate Degree

Bachelor's Degree

Tech Certification

High School Diploma or GED

Tools

Database Management

PC Knowledge

iOS and/or MacOS Familiarity

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Opportunities for career advancement and personal development
4. Flexible remote work arrangement
5. Comprehensive benefits package including medical, dental, and vision insurance
6. Supportive and inclusive company culture that celebrates diversity and employee achievements

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones and computers
5. Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

1. An associate degree, bachelor's degree, or tech certification
2. Fluency in both French and English, with the ability to read, write, and speak in both languages
3. Minimum of 1 year of customer service experience
4. A high school diploma or GED
5. A quiet, distraction-free environment to work from home

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Strong computer navigation skills and PC knowledge
3. Eagerness to learn new technologies
4. Ability to multitask in a fast-paced environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.