Social Media Support Agent

Adecco Canada; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the digital marketing and social media industry is seeking a Social Media Support Agent for a full-time, 12-month contract. The role involves providing support to creators, optimizing their content, and enhancing their social media presence. Ideal candidates should have strong communication skills and a passion for social media. Join a dynamic team and contribute to the growth of digital talent!

Benefits

Work-from-home flexibility

Training and ongoing support

Experience in a cutting-edge digital environment

Qualifications

• Minimum of 1 year experience in marketing, social media, sales, or customer service.
• Excellent written and verbal communication skills in English.

Responsibilities

• Act as the main contact for ~300 social media partners, providing strategic and creative support.
• Educate creators on platform features, best practices, and content strategy.

Skills

Communication

Interpersonal Skills

Adaptability

Education

High School Diploma

Tools

Digital Tools

Online Advertising Tools

Job description

Adecco is currently hiring a Social Media Support Agent for a full-time, 12-month contract with our client in the digital marketing and social media industry.

In this role, you'll be the primary point of contact for creators, providing strategic, creative, and operational support to help them grow their brands across social media platforms.

The ideal candidate is a fast learner with strong communication skills, a passion for social media, and experience in marketing or customer service. If you're ready to help shape the future of digital content, apply today!

• Salary : $19.23 / hour
• Location : St. Catharines, ON
• Job Type : Full-time | Temporary (12-month contract)
• Schedule : Monday to Friday | 9 : 00am to 6 : 00pm EST
• Gain experience in a cutting-edge digital environment
• Opportunity to work with top-tier social media creators and partners
• Monday to Friday schedule with training and ongoing support
• Work-from-home flexibility may be available after training

Key Responsibilities :

• Act as the main contact for ~300 social media partners, providing strategic and creative support
• Educate creators on platform features, best practices, and content strategy
• Consult with partners to help them optimize their content and meet growth goals
• Conduct outreach via text, phone, and email to new and existing partners
• Plan and manage a daily outreach schedule and respond to marketing leads
• Track and analyze key performance metrics and social media trends
• Present solutions and ideas to help creators expand their reach and revenue
• Support creators with platform navigation and troubleshoot operational questions
• Maintain detailed records and reports for each partner relationship

Qualifications :

• Must be eligible to reside and work within Canada
• Minimum of 1 year experience in marketing, social media, sales, or customer service
• High School Diploma or equivalent
• Excellent written and verbal communication skills in English
• Self-motivated, independent, and adaptable to fast-paced environments
• Strong interpersonal and relationship-building skills
• Familiarity with social media platforms and online advertising tools
• Strong computer skills with a comfort in using digital tools and data
• Positive, solutions-focused attitude and the ability to handle objections
• Exceptional grammar, writing accuracy, and organizational skills
• Team-oriented mindset with a drive to continuously improve and contribute

Training Schedule :

• 6 weeks, Monday to Friday, 9 : 00am to 5 : 30pm EST

Ready to support creators and grow your career in the social media industry?

Apply now and be part of a team helping digital talent reach new heights!

We encourage applications from all qualified individuals legally entitled to work in Canada. Inclusive and gender-neutral language is used throughout this posting.

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Social Media Support • St.Catharines, Ontario, Canada