Lab Lead, ServiceNow, Tangerine

Scotiabank; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking bank dedicated to creating an inclusive culture where every employee can thrive. In this hybrid role, you will be a key player in the Service Management Technology team, leading projects and supporting the delivery of innovative solutions on the ServiceNow platform. You will work closely with cross-functional teams to enhance client relationships and ensure compliance with internal policies. This is an exciting opportunity to leverage your expertise in ServiceNow while contributing to a purpose-driven organization that values diversity and community engagement. If you are passionate about technology and eager to make an impact, this role is for you!

Benefits

Diversity and Inclusion Programs

Tuition Assistance

Flexible Vacation

Personal and Sick Days

Community Engagement Opportunities

Qualifications

• 3-5 years of ServiceNow experience in modules/applications.
• Experience with ServiceNow integrations using REST and SOAP.

Responsibilities

• Lead and coach team members on ServiceNow implementations.
• Champion a customer-focused culture to deepen client relationships.

Skills

ServiceNow Configuration

Project Management

Time Management

Level 3 Production Support

Technical Documentation

Research and Development

Education

Computer Science Diploma or Degree

ITIL Foundation Certification

ServiceNow Advanced System Administrator Certification

Tools

ServiceNow

REST

SOAP

Integration Hub

Job description

Requisition ID: 210254

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions in Global ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Lead and coach the team members with task oriented activities, coordinate the team developments between the teams and teammates.
• Extract and maximize business value by providing solutions that best fit the business (i.e. leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Configure and develop solutions on the ServiceNow Platform (i.e Workflows, Business Rules, Script Includes, etc.).
• Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e. ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.
• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certified or training.
• ServiceNow Scripting certification or training a plus.
• 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general). For example, ITSM, ITOM, SPM, etc.
• 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
• 1 - 3 years’ experience as a Tech Lead working on ServiceNow platform.
• Experience with the Service Graph Connector in ServiceNow a plus.
• Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc.
• Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
• Ability to do research and development of new ways to leverage the ServiceNow platform.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.