Service Advisor

Natural Factors; Dieppe; On-site; Full time

Job summary

Join a leading automotive service team as a Service Advisor in Dieppe, where your role is pivotal in delivering exceptional customer care. You'll assess vehicle issues, provide cost estimates, and ensure customer satisfaction in a dynamic environment. With opportunities for growth and a supportive team culture, this role is perfect for those passionate about the automotive industry.

Benefits

Flexible Health & Dental Plans

Growth Opportunities

Employee Discounts

Retirement Savings Plan

Qualifications

• At least one year of customer service experience.
• Previous experience in an Automotive Service Advisor role is considered an asset.
• Valid driver’s license with acceptable driver's abstract.

Responsibilities

• Greet customers and assess vehicle issues.
• Provide cost estimates and coordinate service appointments.
• Maintain customer rapport and explain estimates.

Skills

Strong communication skills

Automotive knowledge

Interpersonal skills

Organizational skills

Job description

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Description

At Steele Auto Group, we believe work should mean more. Here, you're not just doing a job, you’re a part of something bigger. We’re proud to deliver the Best Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You"— your passion, your purpose, your potential.

Join us as a Service Advisor at Land Rover Moncton and be the engine behind exceptional customer care!

As a Service Advisor with Land Rover Moncton , you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

Hourly Wage Range : $19.65 – $23.00 Plus Performance Bonus

Hours : Monday to Friday 8AM-5PM

Responsibilities Include But Are Not Limited To

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements

• At least one year of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills : a good listener who can cultivate relationships
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver’s license with acceptable driver's abstract

Why You'll Love Steele Auto Group

At Steele Auto Group, you’re not just joining a company—you’re joining a community. We’re all about :

A Fun & Supportive Team – Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on.

Flexible Health & Dental Plans – Six cost-shared options tailored to your lifestyle.

Growth Opportunities – We promote from within and support your professional journey.

Employee Discounts – On vehicle purchases, parts, and service at any of our locations.

Retirement Savings Plan – Employer-matched up to 4% (and up to 5% after 5 years)—because your future matters.

A fun, fast-paced culture – No two days are the same.

Making a difference – Through community partnerships and exciting campaigns.

Steele Auto Group is more than just a workplace —it’s a place where your talents are recognized, your growth is championed, and your potential is limitless . We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone.

Apply now and start driving your career forward—with a team that’s got your back!

Based in Dieppe, NB

Learn more about us at www.steeleauto.com

We can’t wait to meet YOU!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail Motor Vehicles

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Service Advisor • Dieppe, Westmorland County, Canada