Liquor Store Associate

Southeastern Grocers; Riverview; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Liquor Store Associate to enhance customer satisfaction and loyalty. In this role, you will provide exceptional service, ensure compliance with alcohol regulations, and maintain a friendly shopping environment. The ideal candidate will be at least 21 years old, possess strong customer service skills, and be willing to undergo necessary training. Join a supportive team that values diversity and inclusion, and be part of a workplace that empowers you to be your authentic self. This is a fantastic opportunity for those looking to grow in a vibrant retail setting.

Qualifications

• Must be at least 21 years of age and complete TIPS Training.
• Ability to work in a fast-paced environment and provide excellent customer service.

Responsibilities

• Ensure compliance with age verification for alcohol sales.
• Provide courteous service and assist customers with product suggestions.
• Maintain cleanliness and operational standards in the store.

Skills

Customer service skills

Basic computer skills

Ability to read and understand instructions

TIPS Training

Integrity and reliability

Education

High School / GED

High School / GED Diploma

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Liquor Store Associate

Job Purpose

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities

1. Compliance (50%)
   • Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
   • Deny sale of alcohol or tobacco to underage or intoxicated customers.
2. Customer Excellence (25%)
   • Provides continuous attention to customers' needs.
   • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
   • Offers product suggestions to customers when appropriate.
3. Operational Excellence (25%)
   • Stocks and rotates department products to ensure freshness and date control.
   • Restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost.
   • Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
   • Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education: High School / GED

Preferred Education: High School / GED Diploma

Language Requirements: English (Preferred: English and Spanish)

Relevant Experience: 0 - 3 yrs minimum (No Supervisory Experience)

Knowledge, Skills & Abilities Required:

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Environmental Factors:

Retail - General Heavy: Physical Demands include regular standing or walking, manual dexterity, talking, seeing, hearing, smelling, and performing repetitive movements with both hands and/or feet. The employee may be required to reach at waist level or overhead, carry, push, or lift various loads. Working conditions may expose the employee to various indoor and outdoor environments and safety risks.

Travel Percent & Overnight: None

Shift(s): Varies

Addendum:

Required Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.