Junior Bilingual (EN / FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issu[...]

S I Systems; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Junior Bilingual Tier 1 Desktop Support Technician to assist in resolving customer issues. This role requires fluency in both English and French, with responsibilities including documentation updates and incident resolution. Ideal candidates will have over two years of experience in desktop support and possess strong communication skills. The position offers a hybrid work environment across Canada.

Qualifications

• 2+ years experience in Tier 1 Desktop Support.

Responsibilities

• Update troubleshooting documentation for knowledge base.
• Resolve incidents over various communication channels.
• Familiarity with ITIL processes.

Skills

Bilingual

Communication

Time Management

Dependability

Willingness to Learn

Job description

Job Type : Contract

Positions to fill : 2

Job End Date : Nov 30, 2025

Pay Rate : Hourly : Negotiable

Job ID : 141542

Our client is looking for a Junior Bilingual (EN / FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issues and incidents (Hybrid - office across Canada)

• Candidates that are not fluent / bilingual in both English and French will not be considered.

Responsibilities

• Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
• Resolve incidents over various communication channels as a member of the IT service desk.
• Comfortable with a variety of basic software solutions.
• Good communication and time management skills.
• Demonstrated ability and willingness to learn new tools.
• Dependable and reliable.
• Familiarity with updating and using a knowledge base.
• General knowledge of computer systems, analysis techniques, and ITIL processes.

Must Haves

• 2+ years experience in Tier 1 Desktop Support