Sales Operations Assistant Manager

Elements Massage; Westbank First Nation #9; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in the wellness sector is seeking a dynamic Sales Manager/Operations Manager to lead a thriving massage therapy studio. This exciting role involves overseeing daily operations, training staff, driving sales performance, and implementing effective marketing strategies. The ideal candidate will possess strong leadership and communication skills, with a passion for enhancing team morale and fostering a positive work environment. Join a company that values growth and development while making a significant impact in the wellness industry. If you are eager to take on a management role with plenty of opportunities for personal and professional growth, this is the perfect position for you.

Benefits

Competitive pay and bonus structure

Dental Insurance

Paid Time Off (PTO)

Free massage therapy services

Thriving workplace culture

Qualifications

• Experience in management roles, especially as a sales or operations manager.
• Strong leadership and organizational skills are essential.

Responsibilities

• Oversee daily operations and manage team activities for efficiency.
• Drive sales performance by setting and monitoring sales goals.

Skills

Leadership Skills

Customer Service Orientation

Problem Solving

Communication Skills

Project Management

Tools

MindBody Software

Job description

Overview

Looking for a management position with growth opportunities in the Wellness industry? Elements Massage is looking for a sales manager / operations manager to oversee sales and operations for a Massage Therapy wellness studio. Contact us today!

Elements Massage Studio Manager Benefits:

• Competitive pay and bonus structure
• Dental Insurance
• Paid Time Off (PTO)
• Free massage therapy services
• Thriving workplace culture

Responsibilities

• Oversee Daily Operations: Manage and optimize the day-to-day activities of the team, ensuring smooth and efficient operations.
• Staff Training & Management: Train, develop, and manage staff to ensure they are equipped with the necessary skills and knowledge to excel in their roles.
• Drive Sales Performance: Set and monitor sales goals, ensuring the team consistently meets or exceeds monthly sales targets. Implement strategies to boost sales performance and identify growth opportunities.
• Monitor Sales Metrics: Regularly track key performance indicators (KPIs) and other relevant metrics, providing insights and feedback to improve team performance and reach business objectives.
• Social Media Marketing: Oversee and implement social media marketing strategies to enhance brand visibility, attract leads, and drive sales. Collaborate with the marketing team to create engaging content.
• Business Development: Identify and pursue new business opportunities, partnerships, and markets to help expand the company’s reach and drive revenue growth.
• Liaison Between Management and Staff: Act as a key communication link between management and staff, ensuring that information flows effectively and any concerns are addressed promptly.
• Team Motivation & Morale: Foster a positive work environment by motivating the team, maintaining high morale, and cultivating a strong, cohesive team culture that drives success.
• Conflict Resolution: Handle any conflicts or challenges within the team, ensuring issues are resolved in a timely and professional manner while maintaining a positive and productive work environment.
• Performance Reviews & Feedback: Conduct regular performance reviews with team members, providing constructive feedback and actionable recommendations for improvement.
• Continuous Improvement: Stay up-to-date with industry trends and best practices, implementing improvements to sales processes, tools, and team workflows to enhance efficiency and effectiveness.
• Collaborate Across Departments: Work closely with other departments (e.g., marketing, product development, finance) to ensure alignment on sales goals, strategies, and initiatives.

This role is ideal for someone with strong leadership, organizational, and communication skills who is passionate about driving sales and maintaining a positive, high-performing team environment.

Qualifications

Manager Qualifications - A great manager believes in the therapeutic benefits of Massage Therapy, and has the following:

• Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager.
• Excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Ability to implement structure, policies, and procedures.
• Customer service oriented.
• Ability to identify and problem solve, set expectations, goals, and delegate.
• Strong verbal and written communication skills.
• Possess strong interpersonal skills to communicate with confidence.
• Must be an excellent organizer and problem solver with strong project management skills.
• Must be able to work flexible days and hours; including nights, weekends, and holidays.
• Competent trainer and motivator.
• MindBody Software experience a plus.