FOH Assistant Manager

BowlDogs; Cavan-Monaghan; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front of House Assistant Manager to support daily operations and enhance customer satisfaction. In this pivotal role, you will supervise staff, manage schedules, and ensure compliance with quality standards. Your leadership will be crucial in fostering a positive work environment and addressing customer concerns effectively. This role offers a unique opportunity to contribute to a dynamic team while honing your management skills in a fast-paced setting. If you're passionate about the hospitality industry and ready to take on a leadership position, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in restaurant management or related education.
• Strong skills in staff management and customer service.

Responsibilities

• Oversee daily operations and manage staff schedules.
• Handle customer complaints and ensure satisfaction.
• Track sales and prepare financial reports.

Skills

Staff Management

Customer Service

Financial Management

Operational Management

Education

2 years of restaurant management experience

Combination of restaurant experience and management education

Job description

Job Summary: The Front of House assistant manager's primary duties include supporting the main manager by overseeing day-to-day operations, supervising staff, ensuring quality standards are met, handling customer concerns, managing schedules, conducting employee training, and assisting with financial reporting, all while acting as a key point of contact for both employees and customers when the manager is unavailable.

Key responsibilities of an assistant manager:

Staff Management:

• Hiring and onboarding new employees
• Scheduling staff shifts and assigning tasks
• Performance evaluations and coaching employees
• Addressing employee concerns and disciplinary actions when necessary
• Providing ongoing training and development opportunities

Operational Management:

• Ensuring compliance with company policies and procedures
• Monitoring daily operations to identify issues and implement solutions
• Maintaining inventory levels and stock management
• Overseeing facility maintenance and cleanliness

Customer Service:

• Handling customer complaints and inquiries
• Resolving customer issues efficiently
• Promoting customer satisfaction and loyalty

Financial Management:

• Tracking sales and revenue figures
• Monitoring labor costs and managing expenses
• Preparing sales reports and financial summaries

Requirements:

Must have 2 years of restaurant management experience or a combination of restaurant experience and management experience or education