Advisor Pension Programs, Total Rewards & Wellness

EDC; Ottawa; Hybrid; CAD 83,000 - 111,000; Full time

Job summary

A leading company is seeking an Advisor for Pension Programs to provide support for retirement and pension plans. The role involves responding to inquiries, managing partnerships, and ensuring compliance with regulations. Candidates should have strong analytical skills and experience in HR, particularly in pension administration. This position offers a hybrid work environment and opportunities for professional growth.

Qualifications

• Minimum of 5 years experience in human resources, focusing on retirement and pension plans.
• In-depth knowledge of retirement and pension regulations and best practices.

Responsibilities

• Provide accurate responses to retirement inquiries and support employees through the retirement process.
• Manage partnerships with internal clients and provide high-quality services.

Skills

Bilingual in English & French

Analytical Skills

Problem-Solving

Organizational Skills

Customer Service

Education

Undergraduate degree in Business Administration

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Advisor Pension Programs, Total Rewards & Wellness - 00058G

Posting Date: May 12, 2025, 9:26:35 PM

Primary Location: Ontario-Ottawa

Job Type: Permanent

Schedule: Full-time

Description

Job Title: Advisor, Pension Programs – Full Time – Level 17

Location: Ottawa or GTA - Hybrid

Team & Job Overview: Our Total Rewards and Wellness Team is currently seeking a reliable team player with a client service focus to provide Retirement and Pension support to EDC employees and retirees, and to support the overall governance, compliance and administration of EDC’s pension and savings plans. Working in collaboration with the Employee Care Centre, the role involves handling employee and retiree enquiries, performing routine HR operational tasks, and problem-solving.

The successful candidate will be highly organized, able to multi-task and work independently. Strong people skills and great attention to detail are also essential for this position.

EDC’s pension plans include both a Registered Pension Plan (RPP) and a Supplementary Retirement Plan (SRP), each with defined contribution (DC) and legacy defined benefit (DB) components. Plan membership is around 3,200 (2,100 active employees, 700 retirees and surviving spouses, and 400 deferred). The DB component of the plan was closed to new members in 2012.

EDC’s savings plans include a Group Registered Savings Plan (GRSP), a Group Registered Education Savings Plan (GRESP) and Tax-Free Savings Account (TFSA).

Key Responsibilities:

• Provide accurate and comprehensive responses to retirement inquiries (retirement planning meetings and processing) and support employees through the retirement process.

• Respond to general pension inquiries, including buybacks, beneficiaries, employer matching contributions, etc.

• Support the preparation and delivery of presentations or workshops on retirement and pension topics.

• Manage the annual project for employee elections to transfer incentive payments to the GRSP.

• Draft, implement and update procedure documents.

• Support member communication strategy by suggesting improvements to plan booklets, educational materials, and managing updates to the plan member website.

• Identify and evaluate specific problems related to pension and savings plans to determine the most effective solutions.

• Manage partnerships with internal clients, build effective relationships, and provide high-quality services to support business strategies.

• Provide support and present to the employee DC Pension Advisory Group.

• Collaborate with external providers to manage pension administration.

• Analyze retirement and pension data, identify trends, and develop insights to improve employee engagement and business performance.

• Calculate pension contributions for legislated leave and long-term disability cases.

• Prepare and process the bi-weekly pension contribution package.

• Assist in pension audits.

• Support the overall governance, compliance and administration of EDC’s pension and savings plans.

Screening Criteria:

Education and Experience:

• Completed an undergraduate degree in Business Administration, Human Resources or other relevant field.

• Minimum of 5 years experience in human resources, with a focus on retirement and pension plans administration.

• In-depth knowledge of retirement and pension regulations and best practices (both DB and DC plans).

• Excellent understanding of GRSP and TFSA programs.

• Advanced proficiency in Microsoft Office programs, particularly in Excel and PowerPoint.

• Bilingual in English & French.

Skills and Knowledge:

• Strong understanding of how pension programs fit into an employer’s total compensation.

• Working knowledge of human resources management principles and practices.

• Ability to manage sensitive and confidential information with discretion.

Experience and Abilities:

• Experience evaluating current operations within the retirement and pension function and introducing innovative processes to ensure ongoing improvements.

• Ability to present information in a confident and clear manner, demonstrating strong subject matter expertise.

• An ability to work effectively with individuals at all levels, including external partners and senior management.

Personal Attributes:

• An experienced pension specialist who has well-developed analytical, mathematical, problem-solving and organizational skills, with excellent judgment.

• Strong employee focus and demonstrated initiative.

• Excellent customer service, communication, and interpersonal skills.

Assets:

• Certified Employee Benefit Specialist designation.

• Retirement Plans Associate designation.

• Pension certification or training.

• Experience with or knowledge of investments, preferably in the context of registered pension or savings plans.

Compensation Details

• Salaries are based on qualifications and experience and typically range from $83,037 - $110,717, plus a performance-based incentive.

Location

• Export Development Canada is a hybrid work environment.

• This role can be performed from EDC’s head office in Ottawa or from one of our Community Hubs located in Toronto or Mississauga.

• Relocation assistance is available for eligible candidates.

EDC's Commitment to Employment Equity

• EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI community. If selected for an interview, please advise us if you need any special accommodation.

How to apply

Only candidates selected for an interview will be contacted. : Application deadline : May 23, 2025, 11:59:00 PM EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation. Candidates must meet the requisite government security screening requirements. :

Req ID: 00058G