Network Analyst - Tier 1

ROSS; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a dynamic and innovative leader in Recruitment Process Outsourcing as a Tier 1 Network Analyst. In this exciting role, you will be pivotal in ensuring the stable operation of external and internal networks for clients. Your expertise in installing, configuring, and maintaining network hardware and software will be essential in minimizing downtime and enhancing network performance. If you thrive in a fast-paced environment and have a passion for customer service and technical problem-solving, this opportunity is perfect for you. Work with a talented team and make a significant impact on client satisfaction and network efficiency.

Qualifications

• 5 years of experience in network support or a related field.
• Strong technical knowledge of networking hardware and protocols.

Responsibilities

• Support stable operation of client networks, ensuring minimal downtime.
• Diagnose and resolve network issues promptly and accurately.

Skills

Network Troubleshooting

Network Security

Customer Service

Network Performance Monitoring

Technical Communication

Education

College diploma or university degree in Computer Science

Cisco/Juniper certifications (CCNA/JNCIA)

Tools

Network Analyzers

Firewalls

VPN Solutions

Job description

End to End (www.endtoend.com), a growing and dynamic organization that satisfies their client’s networking needs from ‘end to end’, has selected ROSS (www.getROSS.com) to manage their recruitment process. ROSS is an innovative leader in Recruitment Process Outsourcing (RPO). Our unique model truly creates strategic alignment between the goals of hiring managers, HR professionals, recruiters and career/contract seekers.

Work with the best!

The Tier 1 Network Analyst’s role is to support the stable operation of all external clients and internal computer networks of our client. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.

Responsibilities

1. Respond to incoming calls, alarms and e-mails regarding client network issues, client change requests, etc.
2. Open trouble tickets on all incidents.
3. Install, configure, test, maintain, monitor, and troubleshoot networked peripheral devices and networking hardware and software products.
4. Maintain security solutions, including firewall, VPN and intrusion detection-prevention systems.
5. Maintain all network hardware and equipment, including routers, switches, hubs, etc.
6. Work with vendors and carriers during problem analysis/resolution as required.
7. Monitor and test network performance and provide network performance statistics and reports.
8. Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
9. Liaise with, and provide training and support to other Network Analysts on network issues.
10. Take part in a 7x24x365 rotating shift environment and be willing to work overtime where required.

Position Requirements

1. College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
2. Certifications with Cisco and/or Juniper (CCNA/JNCIA minimum requirement or working towards completion).
3. Working technical knowledge of network and PC operating systems, current network hardware, protocols, and standards.
4. Ability to operate network component analyzers, scanners, and testers.
5. Strong written and oral communication skills.
6. Ability to effectively prioritize and execute tasks in a high-pressure environment.
7. Strong customer service orientation.
8. Must have access to a vehicle.

Core Competencies

1. Customer Empathy and Focus
2. Team Spirit
3. Passion for Excellence and Integrity
4. Tenacity and Resilience

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them. There is no referral fee for this position.

Click here to apply online