SSN Case Aides for Social Welfare Board

ITREB; British Columbia; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading organization dedicated to strengthening community resilience. This role involves supporting individuals in crisis through training and collaboration with local teams. Ideal for those with strong communication skills and a passion for helping others. Flexibility required for day and after-hours support.

Qualifications

• Experience supporting individuals in crisis preferred, training will be provided.
• Clear vulnerable sector check required.

Responsibilities

• Complete SWB team member training and understand community outreach agencies.
• Collaborate with SSN Lead and support crisis tasks.
• Update ongoing support cases in the One Jamat Case Management System.

Skills

Active listening

Strong communication

Empathy

Effective problem-solving

Organizational skills

Education

Crisis Management Skills

Mental Health First Aid

Tools

Outlook email

MS Teams

Job description

Responsibilities

• Complete SWB team member training, including understanding relevant community outreach agencies for quick and timely interventions; see region-specific resource documents.
• Complete the confidentiality form provided by the local SWB Chairman.
• Attend regular meetings with the local SSN team and SWB team.
• Collaborate with the SSN Lead / FRI staff to support crisis or urgent case tasks.
• As directed by FRI Staff, work with other regional Boards and Portfolios (e.g., IVC, Economic Planning Board, Health Board) to ensure timely interventions are referred and tracked according to their mandate.
• Ensure cases receiving ongoing support are updated promptly within the One Jamat Case Management System (OJCMS).
• Identify issues and report them to the local SSN member and indirectly to the local SWB Chairman.
• Crisis team members must maintain confidentiality of cases at all times.

About the Role

The Aga Khan Social Welfare Board for Canada’s mandate is to strengthen the Jamat’s ability to protect themselves from hardship and adversity. The current strategic pillars are:

• Primary Prevention (protection)
• Secondary Prevention (mitigation)
• Tertiary Prevention (coping)

About You

• Clear vulnerable sector check.
• Training will be provided through the iVolunteer platform (including Crisis Management Skills or Suicide Intervention Training; Mental Health First Aid is an asset but not required).
• Experience supporting individuals in crisis or difficulty is preferred but not required (training will be provided).
• Active listening skills, strong communication, and empathy.
• Familiarity with computers, Outlook email, MS Teams, etc.
• Effective problem-solving and organizational skills; ability to manage and document case plans.
• Flexibility and availability during the day and after hours.