Assistant Produce Team Lead - Bower Place

Sunterra Market; Red Deer; On-site; CAD 32,000 - 44,000; Full time

Job summary

A leading company in the retail sector is seeking a dedicated individual for a hands-on role in produce preparation and customer service. The ideal candidate will be passionate about fresh foods, demonstrate quality-driven leadership, and provide exceptional service to customers. Responsibilities include maintaining food safety standards, assisting with inventory management, and ensuring appealing product displays. This position may require night shifts and weekends.

Qualifications

• Team player with enthusiasm for fresh foods.
• Knowledge and experience with inventories and labor controls.
• Customer service-oriented.

Responsibilities

• Assist the Produce Lead and maintain customer service standards.
• Ensure food safety and equipment maintenance.
• Document waste and assist in inventory counts.

Skills

Customer service

Teamwork

Knowledge of fresh foods

Inventory management

Job description

This position requires an individual who demonstrates a quality-driven leadership style and is passionate about training to lead and develop people in a profitable business. This is also a hands-on role. The role focuses on the preparation and presentation of produce for sale with abundant, appealing, fresh-looking displays. It is a service-oriented position that provides courteous, friendly, knowledgeable, and legendary service to customers and team members.

Duties and Responsibilities :

1. Work closely with and assist the Produce Lead
2. Maintain a good relationship with the purchasing department to ensure specifications and pricing from approved suppliers are followed.
3. Ensure equipment maintenance, workplace safety, and sanitation systems are in place and followed.
4. Provide excellent customer service to build rapport and trust.
5. Address all customer requests and questions, following up personally.
6. Maintain food safety standards and adhere to all company procedures.
7. Keep all cases and shelves clean, well-stocked, and rotated.
8. Ensure accurate retail pricing and signage.
9. Oversee product sampling to customers.
10. Stay informed about new products and share information with customers.
11. Keep back areas and coolers well-maintained, organized, and properly dated.
12. Document waste, department transfers, and store transfers immediately.
13. Assist in monthly inventory counts.
14. Be aware of current sales, margins, and action plans from team leaders.
15. Follow proper receiving procedures as per company guidelines.
16. Demonstrate proper use, care, and maintenance of equipment.
17. Follow packaging, wrapping, and rotation procedures.
18. Assist in cross-merchandising with other departments.
19. Execute all cleaning and maintenance schedules.
20. Attend all department, store, and training meetings.
21. Accept and check all products from the receiver.
22. Answer telephone calls with proper etiquette and urgency.
23. Wash and sanitize utensils as necessary.
24. Prepare ready-to-serve products, such as Sunterra’s freshly squeezed juices.
25. Perform other duties delegated by team leaders and store leaders.
26. Be available for night shifts and weekends.

Working Conditions :

• Exposure to temperature variations and wet conditions.
• May walk and work on uneven surfaces.
• Reaching above and below shoulder height is required.
• Repetitive use of hands for grasping and fine manipulation.
• Use of ladders or stools may be necessary to reach products or supplies.
• Exposure to background noise and occasional loud noises.
• Repetitive stretching and lifting are required.

Qualifications : Skills & Knowledge

Looking for a team player who believes in "it’s your business" and is enthusiastic.

Knowledge and experience with inventories, statements, margins, and labor controls.

A passion for fresh foods.

Customer service-oriented and committed to creating great experiences.