Assistant Manager

What you'll do

Customer Service

• Provides leadership to team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

• Implement, communicate and ensure compliance with all operating procedures, processes and policies.
• Deliver performance metrics, process improvement and Lean techniques (how, when, who).
• Lead store inventory movement teams and support accuracy.
• Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
• Assist in preparation and execution of annual inventories.
• Follow and ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Responsible for assisting in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
• Assume responsibility for operations of the store.
• Assume responsibility for all operations of the store in the absence of the Store Manager.

Training

• Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support.
• Create and communicate execution of Daily Game Plan for operations activities and store.
• Support SGM in coaching to improve any team and individual performance gaps and conduct ongoing coaching to team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions.
• Follow up with team to complete required training within timeframes.
• Facilitate and lead team meetings as necessary.
• Complete and hold team accountable to complete required Triangle Learning Academy training within timeframes.
• Maintain a positive work environment for staff.

Leadership

• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth, exemplifying Mark’s Leadership Brand.

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support.
• Proven ability to build and manage a daily plan for the department and store.
• Exceptional communication skills.
• Excellent organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail experience required.
• High energy, enthusiasm and a drive to succeed.
• Fundamental computer skills an asset.

About Us

At L’Équipeur, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, L’Équipeur stands out for its commitment to comfort, quality and style. L’Équipeur is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.