FT Product Consultant - Thompson, Manitoba

Manitoba Liquor & Lotteries Corporation; Thompson; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Product Consultant to deliver exceptional customer service and product education. In this role, you will engage with customers, conduct product samplings, and train store staff, all while maintaining a well-organized product assortment. This position offers a unique opportunity to contribute to public education programs and enhance your product knowledge through ongoing training. If you have a passion for customer service and a knack for product education, this role is perfect for you. Join a dynamic team and make a meaningful impact in the community!

Benefits

Northern Allowance

Employee Discounts

Qualifications

• High School Diploma or equivalent required.
• Completion of the Higher Certificate Course with a minimum score of B.

Responsibilities

• Provide excellent customer service and conduct product samplings.
• Train store staff on product knowledge and assist in presentations.

Skills

Customer Service

Product Knowledge

Communication Skills

Sales Monitoring

Teamwork

Education

High School Diploma or G.E.D.

Higher Certificate Course

Tools

X-Store

Microsoft Outlook

Word Processing Software

Spreadsheet Software

Job description

Reporting to the Store Manager, the Product Consultant delivers excellence in customer service and product education.The incumbent is responsible for maintaining appropriate product assortment and the operation and ongoing improvement of assigned areas.They will be required to impart product knowledge to the store staff though regular training. They may also impart product knowledge by periodically acting as an MBLL Representative in making group presentations and conducting seminars.

Responsibilities

• Provide excellent customer service to satisfy customer’s needs and develop customer knowledge through information and sampling thereby maximizing sales opportunities.Perform all duties in a socially responsible manner.
• Conduct product samplings for the public and store staff.
• May provide product information/education to licensees, private clubs and outside groups by conducting seminars and tastings.
• Provide product knowledge information to and train store staff.
• Assist in presentation of product knowledge courses for MBLL employees (for example Basic Wine course and Higher Certificate course), as well as public education programs (such as Having Fun With Wine/Beer/Spirits).
• Upgrade knowledge by attending product information seminars and other self-improvement courses and workshops.
• Maintain orderly files of product information, budgets, catalogues, Opimian orders, special orders, wine magazines and reference books for employee and customer reference.
• Track sales and assist the Store Manager in maintaining MBLL inventory goals and shelf management policies in the store.
• Recommend to the Store Manager the proper product assortment selection and development of the Wine Corner and for implementation of specialty products merchandising programs and being involved in the clustering initiative.
• Work with representatives to help introduce new products to the public – setting up displays and doing tastings.
• Where required, performs job duties of a Customer Service Clerk, including cashiering, stock handling and control, security, and housekeeping.
• Encourage a climate that supports diversity.
• Performs other duties as assigned.

Qualifications

• High School (Grade 12) Diploma or G.E.D. equivalent
• Demonstrated product knowledge expertise as well as completion of the Higher Certificate Course (minimum score of B).
• Must demonstrate a high level of written and oral communication skills, excellence in customer service and the ability to speak and present to internal and external groups on product education.
• Understanding microcomputer applications:Outlook, X-Store, word processing and spreadsheets.
• Understanding and having experience in monitoring sales, assortment, selection and inventory category management.
• Minimum of two (2) years of retail sales experience.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.
• Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

• Bilingual (French/English) language skills.
• Willingness to relocate within Manitoba.

***All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process.Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

***The successful candidate must reside in the Thompson area.***

Successful candidate will be eligible for the Northern allowance.

Salary

$23.76 - $29.09 Hourly

Location

2-300 Mystery Lake Road, Thompson

Union

MGEU