Customer Service Representative - French - Fully Remote Portugal

Dila Recruitment; Lyon; Remote; EUR 25,000 - 35,000; Full time

Job summary

Join a leading recruitment firm as a Customer Service Representative in Lyon. You will be the first point of contact for customers, providing exceptional support across various platforms. The role offers professional growth opportunities and a collaborative work environment, with a competitive salary and performance-based incentives.

Benefits

Competitive salary with performance-based incentives

Professional growth opportunities

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

Relocation support

Qualifications

• Previous experience in customer service advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Handle inquiries across various communication channels.
• Support customer satisfaction and resolve issues.
• Collaborate with colleagues to achieve team objectives.

Skills

Communication

Problem-Solving

Organizational Skills

Job description

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Customer Service Representative

Employment type : fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS :

• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

• Working schedule : Monday to Sunday - 24 / 7 (Rotative Shifts)
• Opportunity to work with a leading company in the automotive industry
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Relocation support
• And many more