ServiceNow Developer ( FSM)

HCLTech; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a ServiceNow Developer to optimize field service operations. The role involves configuring the ServiceNow FSM module, developing custom scripts, and collaborating with cross-functional teams. This is a full-time remote position requiring PST hours.

Qualifications

• Experience with configuring and customizing ServiceNow FSM module.
• Ability to integrate FSM with other ServiceNow modules and systems.

Responsibilities

• Configuring ServiceNow FSM to meet business needs.
• Developing custom scripts to enhance FSM functionality.
• Documenting FSM configurations and processes.

Skills

ServiceNow

Field Service Management

Scripting

Troubleshooting

Collaboration

Job description

ServiceNow Developer (FSM)

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Working Location: Remote but to work in PST hours

Job Description:

The SNOW (FSM) resource typically involves working with the ServiceNow platform to manage and optimize field service operations.

This includes:

1. Configuring the ServiceNow FSM module to align with business requirements, potentially including customizing workflows, rules, and interfaces.
2. Integrating FSM with other ServiceNow modules like ITSM, ITOM, as well as other systems as needed.
3. Developing custom scripts or applications to enhance FSM functionality or automate processes.
4. Providing support for the FSM application, troubleshooting issues, and assisting users with questions or problems.
5. Working with cross-functional teams, including business analysts, project managers, and field service personnel, to understand requirements and implement solutions.
6. Testing FSM configurations and scripts to ensure they function correctly and meet quality standards.
7. Documenting FSM configurations, scripts, and processes for future reference and maintenance.
8. Keeping up with the latest ServiceNow FSM releases, best practices, and industry trends.
9. Managing work orders and related tasks, resources, skills, assets, and locations.
10. Optimizing scheduling and dispatching of field service tasks and agents.
11. Empowering field agents with a mobile app for accessing work order information, instructions, parts locations, knowledge base articles, and safety checklists.
12. Facilitating collaboration between operations, field resources, and customers through mobile channels.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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