Technician, Service Execution, Services

Normet Group; Lively; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fast-growing company in Ontario is seeking a skilled technician responsible for repairing and commissioning equipment. The ideal candidate will have a strong background in mechanical systems, excellent communication skills, and a commitment to safety. Join a team that values innovation and continuous improvement in a supportive environment.

Qualifications

• Minimum of 5 years’ experience with underground/tunneling equipment.
• Ability to read electrical and hydraulic schematics.

Responsibilities

• Perform technical repairs and modifications on vehicle systems.
• Travel to customer locations for repairs and equipment commissioning.
• Maintain professional interactions with customers and subcontractors.

Skills

Communication

Customer Service

Mathematics

Time Management

Education

High School Diploma

Licensed Heavy-Duty Equipment Mechanic

Job description

Company Overview

We are a fast-growing and innovative company dedicated to leading the transformation towards a more digital and sustainable future. At Normet, we foster a courageous, committed, and caring environment where everyone is encouraged to shine.

Position Summary

The successful candidate will be responsible for the repair, commissioning, and training of Normet equipment in a safe and timely manner, fulfilling the following duties:

Responsibilities

1. Perform technical repairs according to schedule, applying relevant knowledge and skills.
2. Diagnose and troubleshoot mechanical issues using appropriate equipment to determine the most efficient solution.
3. Estimate repair costs and obtain necessary authorization before commencing work.
4. Recommend and explain additional repairs when appropriate.
5. Modify and repair vehicle systems, including chassis, driveline, engine, transmission, hydraulics, pneumatics, and electrics.
6. Test and adjust mechanical, hydraulic, and pneumatic components and circuits.
7. Travel to customer locations to carry out repairs as directed.
8. Complete repairs promptly and efficiently.
9. Use necessary safety equipment daily, including hard hats, safety glasses, work boots, safety harnesses, etc.
10. Maintain professional and effective interactions within a small team and when working independently, both internally and externally with customers and subcontractors.
11. Report non-conforming issues to uphold Normet’s quality standards and contribute ideas to continuous improvement initiatives.
12. Finalize repair orders and service reports promptly, coordinating with the accounting department for billing.
13. Coordinate with the Parts Department to obtain repair parts, components, and information, including warranty paperwork.
14. Perform equipment commissioning at various customer locations within the region and possibly beyond North America.
15. Address missing or damaged items during commissioning, complete production reports, and submit to the Service Manager.
16. Provide startup and billable training as requested by the Service Manager.
17. Perform other related duties as assigned.

Skills Required

• Excellent oral, written, and technical communication skills.
• Customer service orientation.
• Strong math skills and reading comprehension.
• Professional demeanor and good time management.
• Valid driver’s license.

Education and Experience

• High school diploma or equivalent.
• Licensed heavy-duty equipment mechanic preferred.
• Ability to read electrical and hydraulic schematics.
• Minimum of 5 years’ experience with underground/tunneling equipment.
• Experience with Wet Shotcreting equipment and processes is a plus.
• Knowledge of hydraulics, electrical, and brake systems.
• Willingness and ability to travel domestically and across North America.
• Excellent communication skills and ability to work independently.
• Flexible, proactive, self-motivated, and open to new challenges.

Come and share your courage to shine with us!