Customer Advocate I

Health Care Service Corporation; Stevensville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a purpose-driven company focused on professional development. This role involves assisting members and physicians through phone inquiries in a call center, requiring strong communication and organizational skills. Enjoy a robust benefits package and competitive compensation.

Benefits

Health and wellness benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Tuition reimbursement

Paid holidays

Qualifications

• 6 months customer service experience or office experience.
• Data entry and/or typing experience required.

Responsibilities

• Assist members and physicians with inquiries via phone.
• Conduct research and spend approximately 85% of time on the phone.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Decision-making skills

Education

High school diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business needs.

Job Requirements:

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills, and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods with scheduled breaks.

Preferred Job Requirements:

• 9 months customer service experience.
• Experience working with various lines of business, e.g., CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and other incentives, we offer a robust total rewards package. Learn more at https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan, subject to the plan's terms and conditions.

HCSC Employment Statement:

We are an Equal Opportunity Employer committed to creating a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other legally protected characteristics.

Base Pay Range

$17.75 - $27.83