Case Manager (Multi-lingual)

The Working Centre; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading non-profit organization in Ontario seeks a full-time Case Manager to provide essential support services to refugees. The ideal candidate will have a background in social services and be fluent in Tigrinya and Amharic. Responsibilities include assessing client needs, connecting them with community resources, and empowering them in their settlement journey. The role requires strong communication skills, cultural competency, and a commitment to supporting newcomers to Canada.

Benefits

Company paid benefits

RRSP match program

Health-care spending account

Employee Assistance Program

Staff appreciation events

Wellness initiatives

Cost of living pay increases

Qualifications

• 1-3 years' experience in providing direct service to refugees.
• Ability to communicate in Tigrinya and Amharic.

Responsibilities

• Conduct client needs assessments and refer to community services.
• Monitor clients' progress and facilitate orientation sessions.
• Empower clients in developing their settlement plans.

Skills

Communication

Interpersonal Skills

Problem Solving

Time Management

Self-awareness

Education

Bachelor's degree in social service work

Diploma in community service worker

Tools

Microsoft 365

Efforts to Outcomes (ETO) database

Job description

Reception House Waterloo Region is a non-profit organization, that supports government-assisted refugees successfully transition to a new life in Waterloo region. Our mission is to provide quality settlement, integration and support services by delivering comprehensive and holistic programs that help refugees integrate and become established in their new community. At Reception House, we are passionate about the work that we do and the people we help. We strive to always have a positive impact on our community and support newcomers to Canada in all aspects of their new lives.

We currently have an exciting opportunity for a full-time permanent Case Manager in our Client Support Services Team. The Case Managers provide intensive settlement services to refugees from diverse cultural, religious, and socio-economic backgrounds. Case Managers are assigned a client caseload and collaborate closely with the settlement and integration team to provide necessary support to their clients. The primary objective for Case Managers is to identify client's needs and connect them to the necessary supports and services. Support to clients is provided to address their settlement requirements, fostering a meaningful life, self-sufficiency and integration into the community.? Due to our current client caseload, we are looking for candidates who can communicate in Tigrinya and Amharic.

What you'll do :

• Conducting client needs assessments to evaluate and prioritize clients' needs, referring them to appropriate community services including, healthcare, employment and housing.??
• Monitoring and evaluating clients progress in attaining community services.?
• Facilitating orientation and information sessions with clients.??
• Scheduling and, if needed, accompanying clients to appointments in the community (mainly by public transportation), supporting them to learn how to navigate the services.?
• Administering formal interviews and assessments to monitor settlement progress and support program evaluation.??
• Regular communication and home visits to clients to assess needs and settlement progress.?
• Ensuring that process, settlement, and referral needs are appropriately addressed.?
• Empowering clients to be actively involved in developing their settlement plan.??
• Organize case conferences with internal / external partners, as necessary.?
• Entering data in internal and external databases, in a timely manner.??
• Developing and maintaining meaningful relationships with service providers, advocating for the improved access to services.?

What you'll need :

• Bachelor's degree or diploma in social service work, community service worker or equivalent education / experience in social services, non-profit sectors, or international human service fields.?
• At least 1-3 years' experience in providing direct service to refugees and immigrants in a similar position.?
• Able to communicate with others in Tigrinya and Amharic.
• Commitment to upholding refugee and immigrant rights.?
• Strong administrative and computer skills with proven knowledge of Microsoft 365.??
• Experience working with Efforts to Outcomes (ETO) database an asset.??
• Possess strong knowledge about the local community and resources available.??
• Understanding of how to manage urgent or emergency situations.?
• High level of active listening and interpersonal communication skills, written and verbal, both in-person and virtual contexts.?
• A high level of self-awareness, intercultural competency, and sensitive to cultural and life experiences including trauma and harm.?
• Excellent resourcefulness, problem solving and organization skills.?
• Ability to work both independently and collaboratively as a member of a larger team.?
• Flexibility, time management skills and the ability to follow instructions are essential

Working conditions :

• A valid Ontario Driver's license and access to a car is preferred.?
• Mobile work within community??
• Heightened risk of exposure to communicable diseases, vicarious trauma and high-stress environment.??

Benefits :

At Reception House, we truly value our employees and the incredible work that they do. Some benefits we provide include :

• Company paid benefits
• RRSP match program
• Health-care spending account
• Employee Assistance Program
• Staff appreciation events
• Wellness initiatives
• Cost of living pay increases

Reception House Waterloo Region will accommodate candidates partaking in the recruitment process upon request. If you require a disability-related accommodation during this process, please inform us of your?requirements.