Café by day, bistro by night, we proudly play host to morning coffee and viennoiserie, breezy business lunches, weeknight rendez-vous, lazy Sunday brunches and everything in between.
Executed by Chef de Cuisine Vanessa Belanger, our menus feature a greatest hits list of timeless French classics — from traditional onion soup and steak tartare, to comforting boeuf Bourguignon and seafood bouillabaisse. On weekends, we invite our guests to rise and shine for a rich variety of pastries, crêpes, galettes and breakfast sandwiches.
What's in it for you?
- Paid vacation, sick, and personal days
- Gratuity sharing
- Health, Dental and Vision benefits with Enhanced Mental Health Coverage
- Discounted gym membership and Employee Assistance Program
- Group Life & Disability Insurance
- Management Uniform / Clothing Reimbursement
- Monthly dining allowance for all Freehand locations
- 50% Dining Discount for all Freehand locations
- RRSP Matching
- Tuition Reimbursement
Job Description
The Day to Day :
- Achieve the highest service standards and exceed guest expectations daily
- Collaborate with FOH / BOH management teams to recruit, select, orient, assign, schedule, and review staff
- Enforce company policies and procedures effectively
- Meet operational objectives by preparing and implementing action plans, and maintaining quality standards of service
- Coordinate with Events and Private Dining teams to ensure smooth private dining operations
- Resolve associate and guest conflicts through service recovery and implement necessary changes
- Work with BOH Management to control costs by reviewing portion sizes and minimizing waste
- Estimate food and beverage needs and place orders with suppliers
- Maintain budget and employee records
- Prepare payroll and monitor related records
- Ensure compliance with all company and government regulations
- Arrange maintenance and repair of equipment as needed
- Develop managers and staff through regular training, coaching, and performance reviews
- Foster an engaging and energetic team environment
- Drive growth and sales through marketing initiatives
- Conduct regular P&L reviews to analyze financial performance
Qualifications
- Over 3 years of experience in fine dining as a General Manager
- Experience in a similar environment
- Self-starter, flexible, and capable of working independently
- Ability to multitask and adapt to changing priorities in a fast-paced environment
- Experience conducting performance reviews (written and verbal)
- Strong business acumen
- Excellent verbal and written communication skills
- Exceptional organizational skills
- Post-secondary Degree/Diploma in Hospitality Management, Food and Beverage Management, or equivalent (asset)