Environmental Services Agent

American Queen Voyages; Niagara Falls; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Environmental Services Agent, where you'll play a crucial role in maintaining cleanliness and guest satisfaction at a leading cruise operation. This seasonal position offers a vibrant work environment, where your adaptability and superb communication skills will shine. You'll be responsible for ensuring facilities are clean and welcoming while engaging with guests to enhance their experience. Enjoy competitive wages, a retention bonus, and complimentary cruise tickets as part of your benefits. If you're ready to embrace a role that values teamwork and service excellence, this opportunity is perfect for you.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Parking & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Qualifications

• Two years of cleaning experience preferred.
• Valid Ontario driver's license preferred.

Responsibilities

• Ensure cleanliness of facilities and restroom areas.
• Provide quality customer service and information to guests.
• Adhere to health and safety regulations.

Skills

Customer Service

Communication Skills

Teamwork

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking an Environmental Services Agent for our City Cruises operation in Niagara.

Please note, this is a seasonal/contract position.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use, and functioning properly. The Environmental Services Agent has heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets, Parking & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards.
• Check all garbage and recycling bins, emptying them when necessary.
• Sweep, vacuum, and mop inside and outside locations.
• Use checklists to complete Start of Day and End of Day tasks in offices, ticket plaza, and lower landing.
• Collect garbage and recycling on land and separate each accurately to individual compactors and dumpsters.
• Log job duties and daily tasks as set forth in documentation requirements.
• Complete daily, weekly, and monthly duties set forth for cleaning such as carpet and windows.
• Provide quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties.
• Communicate corrective and preventative actions to the Shift Manager, Facilities, or Manager, Facilities promptly as it pertains to any operational system failure with respect to maintenance and facilities duties.
• Work effectively and efficiently with other staff to ensure job responsibilities are completed for the subsequent shift.
• Work with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis.
• Apply practices and policies communicated and taught in training and safety talks to assure quality, environmental, and safety standards are met.
• Assist coworkers to accomplish necessary projects and tasks; work together as a team.
• Adhere to all health and safety regulations.
• Work with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace.
• Maintain a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook).
• Report to work on time and for all scheduled shifts.
• Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company.
• Complete any other duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Two (2) years cleaning experience preferred.
• Valid Ontario driver's license, Class G2 or higher preferred.
• Experience in a customer-oriented environment.
• Must be willing to work all shifts including days/evenings, weekends, and holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
• Walk, stand, sit, and work in all types of weather conditions for extended periods.
• Continually and repeatedly perform functions indoors and outdoors.
• Wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather-appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.