Représentant service à la clientèle Bilingue

Global Excel; Sherbrooke; On-site; Full time

Job summary

Join a dynamic team as a Bilingual Customer Service Representative, where you will play a crucial role in assisting individuals during travel-related emergencies. This position offers a friendly, multilingual environment that fosters personal and professional growth. You will be the lifeline for customers, providing vital information and support while ensuring their needs are met with exceptional service. With an extensive benefits package, opportunities for advancement, and a commitment to employee wellness, this role is perfect for those who thrive in a fast-paced, supportive atmosphere. Become part of a company that values its employees and their development!

Benefits

Three weeks of vacation

Health insurance (100%)

Dental insurance

Life insurance

Travel insurance

Retirement savings plan

On-site gym

Private medical clinic

Discounts at local businesses

Wellness program

Qualifications

• Experience in customer service, telecommunications, and/or claims assistance.
• Bilingual both verbally and in writing (English and French).

Responsibilities

• Provide assistance to customers during travel-related emergencies.
• Record interactions and transactions in the claims system.

Skills

Bilingual (English and French)

Customer service experience

Good communication skills

Ability to work in a team

Fast-paced environment adaptability

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Bilingual Customer Service Representative - Assistance Services 22.05$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members, and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications, and/or claims assistance
• Bilingual both verbally and in writing (English and French); another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet, etc.)

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: