Customer Experience Lead - Key Holder

Laura Canada; Edmonton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading family-owned retailer in Canada is seeking a Sales Associate to provide exceptional customer service and demonstrate strong leadership on the sales floor. The ideal candidate will have a passion for fashion, experience in retail, and the ability to motivate team members while achieving sales targets.

Qualifications

• At least 1 year experience as Sales Associate preferred.
• Passion for fashion and customer service.
• Ability to create a motivating work environment.

Responsibilities

• Observe and coach team members to maintain high standards of customer service.
• Demonstrate excellent floor leadership and control the sales floor.
• Contribute to achieving financial objectives: sales, closing ratio.

Skills

Customer Service

Leadership

Communication

Job description

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Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market, and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

• Customer Service: Observe and coach team members’ behaviors to maintain high standards of customer service and product knowledge.
• Act as a role model by providing exemplary customer service using Laura Canada’s standards.
• Build and maintain a personal clientele using Laura Canada’s tools, ensuring team members do the same.
• Demonstrate strong wardrobing skills by coaching on current fashion trends, product, and customer needs, and keep team updated on new arrivals and trends.
• Conduct SPA weekly.
• Promote the website, store CRM, loyalty programs, marketing initiatives, and direct ship options.
• Foster a vibrant, fun, energetic store environment.

Floor Leadership

• Demonstrate excellent floor leadership, control the sales floor, and monitor segment results.
• Monitor traffic trends and react promptly.
• Identify team issues and communicate to the Store Manager.

Business Management

• Assist in maintaining visual presentation, merchandising, and housekeeping standards.
• Assist in dressing window mannequins and executing visual directives.
• Ensure proper execution of marketing directives and store operations.
• Provide feedback on inventory and quality issues.

Store Performance

Contribute to achieving financial objectives: sales, closing ratio, hours, shrink, dollars per transaction, units per transaction.

Qualifications

• Passion for fashion and customer service.
• At least 1 year experience as Sales Associate preferred.
• Leadership and coaching skills.
• Ability to create a motivating work environment.
• Excellent communication skills; bilingual in English and/or French preferred.