Client Service Administrator - Ladner Harbour Centre

HearingLife Canada; Delta; On-site; CAD 60,000 - 65,000; Full time

Job summary

HearingLife Canada is seeking a Client Service Administrator for their Ladner Harbour Centre location. The successful candidate will provide exceptional customer service, manage appointments, and support clinic operations. This role is ideal for someone passionate about helping clients and ensuring smooth clinic operations.

Benefits

Competitive compensation package

Generous paid time off including 10 days vacation and 10 wellness days

RRSP Matching

Healthcare and Dental for yourself and dependents

Access to ongoing training and development

Corporate discounts

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Manage and adjust clinician schedules, booking appointments and coordinating follow-ups.
• Process payments, track insurance claims, and maintain inventory.

Skills

Customer Service

Organizational Skills

Communication

Tools

Microsoft Excel

Job description

Client Service Administrator - Ladner Harbour Centre

HearingLife Canada

CAD 60,000 - 65,000

Client Service Administrator - Ladner Harbour Centre

Join to apply for the Client Service Administrator - Ladner Harbour Centre role at HearingLife Canada

Client Service Administrator - Ladner Harbour Centre

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About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.
  
  
  

Client Service Administrator - Ladner Harbour Centre

Join to apply for the Client Service Administrator - Ladner Harbour Centre role at HearingLife Canada

Client Service Administrator - Ladner Harbour Centre

2 days ago Be among the first 25 applicants

Join to apply for the Client Service Administrator - Ladner Harbour Centre role at HearingLife Canada

Get AI-powered advice on this job and more exclusive features.

About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

About HearingLife Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.
  
  
  

What You Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel
  
  
  

What We Offer

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
  
  
  

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.



While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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