IT Analyst

Litco Law; Edmonton; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Join a leading law firm as an IT Analyst, where you'll support team members and troubleshoot technology issues. This role involves project work, including security and application deployment projects, in a collaborative and innovative environment. The firm offers a high-performance culture with learning opportunities and flexible work arrangements.

Benefits

Health and Wellness Benefits

Unlimited Paid Vacation

Learning and Development Opportunities

In-House Book Club

Flexibility in Work Model

Qualifications

• At least 1 year of experience in a similar technical support role.
• Technical knowledge of Windows OS, MS365, Active Directory.

Responsibilities

• Monitor helpdesk and provide support to team members.
• Set up new hire accounts and equipment.
• Document changes to applications or infrastructure.

Skills

Interpersonal Skills

Customer Service

Time Management

Communication

Learning Agility

Education

Post Secondary Education

Tools

Microsoft 365 Office Suite

Microsoft InTune

FreshService

VPN

Windows Operating System

Active Directory

Cloud Services

Job description

Who We Are

At Litco Law, we are on a journey to push the boundaries of what our team and our technology can do. Our goal is to provide exceptional client service and help more people every day, and technology is a strategic tool in achieving that goal. We need creative, innovative thinkers to help us embrace new and existing technologies that will increase efficiency, enable faster growth, and provide ever increasing levels of client service.

As an IT Analyst this team member will work as part of our Business and Technology Services department to troubleshoot technology issues, support team members in their day-to-day work, and remove headaches for our team! This role also includes project work which is not limited to Security projects, Evergreening projects, and Application Deployment projects.

This role will also support team members in all our offices, as well as our remote team members. This is a great opportunity to work with an innovative, supportive, and experienced team and learn new skills.

Come meet our Business and Technology Services team here!

What You’ll Do

• Monitor the helpdesk and provide prompt support to all team members
• Set up all new hire accounts, equipment, and workstations
• Complete offboarding for all accounts, equipment, and workstations
• Document and communicate any changes to applications or infrastructure
• Perform audits to ensure a clean and secure environment
• Contribute to the creation and maintenance of knowledge articles
• Track, escalate and communicate outages, as required
• Track all physical assets and in our Asset Management Software
• Assist in IT Operations projects which include, scoping, planning, and implementing IT applications and solutions
• Work collaboratively with our Managed Service/Security provider on projects, outages, and updates
• Assist the Business and Technology Services team with other tasks, as needed
  
  

Your Technical Experience

• Microsoft 365 Office Suite including Teams
• Microsoft InTune
• FreshService or a similar ticketing system
• Video conferencing platforms including Teams, Zoom and Cisco WebEx
• VPN
• ITIL Incident Management understanding
• Knowledge of network security practices and anti-virus programs
  
  

Who You Are

• Have at least 1 year of experience in a similar technical support role or relevant post secondary education
• Love learning and are excited to experience new problems to solve everyday!
• Have outstanding interpersonal and customer service skills that lead to positive experiences for our team
• Pride yourself on your efficiency, time-management, and ability to work both autonomously, and in a collaborative team environment
• Have strong communication skills
• Are excited about getting involved in projects that contribute to the growth of our company and create diversity in your work
• Can demonstrate a technical knowledge of Windows Operating System, MS365, Active Directory, Cloud Services, and a ticketing system (E.g., Fresh service)
  
  

What We Offer

• High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.
• Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.
• Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.
• Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.
• In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.
• Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.
  
  

We Are Growing Fast. Join Us. Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.

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