Claims Coordinator - Bilingual

Accomsure - ALE Management Solutions; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Canada is seeking a Bilingual Claims Coordinator to oversee and process claims. This role involves working closely with clients, insurance companies, and internal teams to ensure timely and accurate handling of claims. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for customer support. Fluency in English and Quebecois French is essential, along with experience in service industries. Join a dynamic team focused on providing exceptional service during challenging times.

Qualifications

• Fluent in English and Quebecois French, both written and verbal.
• Experience in service industries such as hospitality, real estate, or travel & tourism is an asset.

Responsibilities

• Manage claims process, ensuring customer service and efficiency.
• Liaise between policyholders, property managers, and insurance adjusters.
• Prepare leases, contracts, and payment authorizations.

Skills

Problem-Solving

Communication

Time Management

Attention to Detail

Education

Post-secondary degree or diploma in Arts, Science, English, or History

Tools

MS Office

Job description

Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. We manage short-term and long-term ALE requirements for policyholders, allowing them to focus on their basic needs while enabling adjusters and insurance companies to concentrate on the claim. We provide assurance and peace of mind during catastrophic events (e.g., fire, water, flood damage), helping policyholders recover as quickly as possible.

Job Title: Bilingual Claims Coordinator

A Claims Coordinator oversees and processes claims, working closely with insurance companies, clients, and internal teams to ensure timely and accurate handling. The role requires following instructions with minimal supervision, working well in a team-oriented, fast-paced environment, and showing sensitivity and professionalism to clients often in distress after an insurance loss. Key skills include problem-solving, high attention to detail, communication, time management, and prioritization.

Job Responsibilities:

1. Address new claims, gather requirements, input data into CRM, and manage the entire process, balancing customer service and efficiency.
2. Assist the Claims Team by providing excellent customer service and managing incoming calls.
3. Enter and maintain claim data accurately.
4. Support policyholders in understanding the temporary housing process within an insurance claim by providing guidance.
5. Assist in selecting suitable properties that meet client requirements.
6. Prepare leases, contracts, payment authorizations, and other paperwork as needed.
7. Manage multiple urgent tasks effectively through good time management.
8. Liaise between policyholders, property managers, and insurance adjusters.
9. Respond to changing requirements, issues, and repair schedules.
10. Enter and collate billing information accurately.
11. Produce and send monthly statements to follow up on outstanding payments.
12. Perform other tasks as assigned by management.

Education & Experience:

• A post-secondary degree or diploma in Arts, Science, English, or History is an asset but not required.
• Fluent in English and Quebecois French, both written and verbal.
• Experience in service industries such as hospitality, real estate, or travel & tourism is an asset.
• Strong MS Office skills.
• Confidence in learning new internal software systems.

Core Competencies:

• Passion for providing exceptional customer support.
• Empathy and ability to put clients at ease.
• Excellent time management and prioritization skills.
• Strong written and verbal communication skills.
• Discretion and professionalism.
• Strong documentation and computer skills.
• Conflict management, service orientation, and solution-focused skills.
• Ability to collaborate internally and externally.
• Ability to work under pressure and make sound decisions.
• Understanding of company policies and processes.
• Adaptability to changing conditions and rapid growth.

Note: This list is not exhaustive. The company reserves the right to modify duties and responsibilities as needed.