Jasper Columbia Icefield Front Desk Agent

The Fairmont Jasper Park Lodge; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for its stunning location in the Canadian Rockies. This role involves creating memorable experiences for guests by providing exceptional service and support. You will be part of a vibrant team, working in a breathtaking environment, where your contributions will enhance guest satisfaction. The position requires flexibility with shifts and a passion for delivering outstanding service. Join a diverse and inclusive team that values creativity and teamwork, and enjoy perks like discounted stays and meals while working in a beautiful setting.

Benefits

$19.00 per day housing and meals

Referral bonus of $250

Free access to Pursuit attractions

50% off for friends on attractions

Discounts on hotel stays, dining, and retail

Access to subsidized mental health resources

Qualifications

• Must have Alberta Pro Serve Certification and strong guest service skills.
• Experience in hotel front desk or cash handling is an asset.

Responsibilities

• Provide a friendly and efficient check-in/check-out process.
• Educate guests on attractions and coordinate requests.
• Maintain cleanliness and assist with inventory management.

Skills

Guest service orientation

Organization skills

Time management

Cash handling

Communication skills

Attention to detail

Ability to lift 50 pounds

Flexibility in scheduling

Education

Alberta Pro Serve Certification

Job description

Jasper Columbia Icefield Front Desk Agent

Pursuit Collection Jasper, AB
$18–$19 an hour - Seasonal, Full-time

Job details:
Pay: $18–$19 an hour
Job type: Seasonal, Full-time
Shift and schedule: Nights as needed, Evenings as needed
Location: Jasper, AB

What will be your daily pursuit?
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What will your compensation be?
The starting salary for this position is $18.00 per hour.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?
$19.00 per day housing and meals (based on double occupancy)
Refer a friend to the team and earn a $250 referral bonus!
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.

What will you do in this job?
As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

1. Educating guests on Pursuit Attractions and guiding them through the purchasing process
2. Provide a professional, friendly and efficient check-in and check-out process
3. Answering and directing Columbia Icefield and GVL phone calls and emails
4. Coordinating efforts to accommodate guest requests
5. Maintaining cleanliness of GVL Lobby and Moraine Lounge
6. Maintaining inventory and ordering of GVL office supplies
7. Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
8. Communicate with co-workers and management, forward observations and comments in a timely fashion
9. Uphold the high standard of environmental stewardship expected for all employees
10. Other duties as assigned

What skills and experience do you need for this job?
Enjoy working autonomously and independently
Current Alberta Pro Serve Certification (Required)
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Previous cash handling, hotel front desk, hotel night auditing experience, assets
Guest service-oriented mindset and enjoys working in a team environment
Ability to think outside the box with quick, thoughtful judgement and a positive attitude
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
Able to lift 50 pounds (suitcases, laundry bags and mail)
Exceptional guest-service skills and a friendly, approachable, interactive nature
Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
Very important: must be flexible to work mornings, evenings or night shifts as required
Meets the Pursuit grooming policies and standards

What will your work environment be like?
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.