Full Time Brand Ambassador-2

RALPH LAUREN; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate Brand Ambassadors to enhance customer experiences. This full-time role emphasizes teamwork, curiosity, and resourcefulness, serving as a gateway to future leadership opportunities. You'll engage clients, support company initiatives, and uphold core values while delivering exceptional service. Join a company that values inclusivity and community engagement, where your contributions can lead to exciting career advancements. If you thrive in a dynamic retail environment and are eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Experience in retail or high-volume environments preferred.
• Strong communication skills and ability to build relationships.

Responsibilities

• Deliver personalized shopping experiences and drive sales.
• Support store initiatives and engage in community outreach.
• Maintain store standards and uphold company policies.

Skills

Effective communication

Customer relationship building

Planning and prioritization

Retail experience

Education

High school diploma or equivalent

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of reputation and distinctive branding, Ralph Lauren's brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the world's most recognized families of consumer brands.

At Ralph Lauren, we foster an inclusive culture that unites and inspires our community, amplifies diverse voices, and ensures fairness for all. We promote inclusion through talent development, education, communication, employee groups, and celebrations.

Position Overview

Full-Time Brand Ambassadors prioritize a customer-first approach, passionate about delivering personalized and inspiring shopping experiences that surpass expectations. Success as a Brand Ambassador involves teamwork, curiosity, resourcefulness, and a commitment to inclusivity. This role serves as a stepping stone to future leadership opportunities within Ralph Lauren.

Essential Duties & Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive sales.
• Support store execution of company initiatives.
• Participate in team training to achieve business results.
• Innovate in engaging clients and expanding the customer base.
• Represent the customer experience in alignment with RL Brand expectations.
• Deliver consistent service supporting the store and company vision.
• Engage in store client initiatives and community outreach programs.
• Uphold RL core values.
• Embrace RL's 'More ways to shop' initiative and new technology.
• Support a collaborative environment centered on the customer.
• Network and source talent proactively.
• Provide ongoing feedback to management on successes and areas for improvement.
• Enhance customer connectivity through alternative purchasing options like Gladly, Click to Zoom, JRNI, and Ship to Home.
• Increase product discovery accessibility via QR codes, digital catalogs, and virtual stores.
• Maintain high productivity standards through effective store execution.
• Adhere to all company policies and procedures.
• Report category opportunities or needs to management.
• Ensure sales floor and store standards are consistently met.

Experience, Skills & Knowledge

• Retail or similar industry experience in a high-volume or high-profile environment preferred.
• Effective communication skills with customers and team members.
• Ability to maneuver around the sales floor, handle chemicals, lift up to 30 lbs., and climb as needed.
• Capacity to operate registers, stand, walk, and move for extended periods.
• Flexible schedule including days, evenings, weekends, overnight shifts, and travel as required.
• Proven success in building positive relationships with customers and colleagues.
• Strong planning, prioritization, and time management skills.