Director of Hospitality and Support Services (3 month contract)

Compass; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in foodservice seeks a Director of Hospitality and Support Services to oversee operations in a new Seniors Living Facility. This role involves managing staffing, client relations, and ensuring resident satisfaction while maintaining high standards in food safety and quality. The ideal candidate will have extensive experience in foodservice management and strong leadership skills.

Qualifications

• At least 7 years of progressive foodservice management experience.
• Experience managing multiple sites is an asset.

Responsibilities

• Lead the opening of Food and Support Services in a new facility.
• Ensure resident and customer satisfaction.
• Maintain budgets and control costs.

Skills

Leadership

Communication

Team Management

Education

Post-secondary education

Tools

MS Word

Excel

Outlook

Job description

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps, military installations, and more. We're present in all major cities and remote work sites across Canada and in over 50 countries, offering opportunities to learn and grow. Join us now and advance your career!

Imagine working in a place that brings out the best in you and helps others feel right at home. We provide an environment that balances independence with support. We customize our care to meet the needs of our residents and their loved ones. A key part of our approach is encouraging engagement and enjoyment among residents, which in turn fosters a positive environment for staff. This is healthy living at its finest. Join us.

Click here for the "This is Marquise Hospitality" video!

Job Summary

The Director of Hospitality and Support Services is responsible for all aspects of the operation, including staffing, client relations, customer service, resident satisfaction, budgeting, financial management, and the implementation and ongoing success of resident dining, retail, marketing programs, and catering services. The role requires flexibility to work weekdays, evenings, and weekends.

Key Responsibilities

• Lead the opening of Food and Support Services in a new Seniors Living Facility, including a state-of-the-art kitchen, resident dining rooms, a high-end restaurant, and lounge.
• Manage multiple client relationships.
• Ensure resident and customer satisfaction.
• Maintain compliance with quality assurance, health, safety, and environmental standards.
• Plan menus, develop standardized recipes, and prepare production sheets to meet nutritional requirements.
• Monitor meal preparation and service to uphold quality and quantity standards.
• Incorporate resident preferences into service delivery.
• Hire, train, supervise, delegate tasks, and evaluate staff across food service, maintenance, and housekeeping.
• Maintain budgets and control costs; provide operational reports as required.
• Implement and oversee a Food Safety Plan, including HACCP, WHMIS, WSIB/WCB regulations, and audit procedures.
• Manage inventory and complete financial reporting according to company schedules.
• Ensure proper cleaning and sanitation procedures are followed in a large-scale setting.

Qualifications

• Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed, full-service environment.
• Experience managing multiple sites, including housekeeping and maintenance, is an asset.
• Proven leadership in a customer-centric hospitality environment.
• Knowledge of provincial food premises regulations and health and safety legislation.
• Strong leadership and team management skills.
• Experience with large-scale food preparation, financial planning, and procurement.
• Creative menu planning and presentation skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to work effectively with residents and guests.
• Team player with collaborative approach.
• Membership in the Canadian Society of Nutrition Management is an asset.
• Advanced Food Safety Training (AFST) and Level 1 & 2 Health and Safety Certification, or willingness to complete within 90 days of hire.

We are committed to fostering a diverse workforce that reflects the communities we serve. We encourage all qualified candidates to apply, regardless of race, color, citizenship, religion, sex, marital or family status, sexual orientation, gender identity, age, disability, or need for accommodation.

For accommodation requests during the hiring process, please contact [e-mail] for further assistance.