Community Improvement Officer

City of Ontario; Ontario; On-site; CAD 55,000 - 70,000; Full time

Job summary

The City of Ontario is seeking a Community Improvement Officer to enhance neighborhood quality through code enforcement and community collaboration. The ideal candidate will possess strong communication skills and a commitment to public service. Responsibilities include inspecting properties, managing case workloads, and engaging with residents to improve community standards. This role offers a chance to positively impact the community while working within a supportive city environment.

Benefits

Comprehensive benefits package

Flexible working hours

Qualifications

• At least 2 years in public contact roles involving enforcement, inspection, investigation, or customer service.

Responsibilities

• Handling citizen complaints and surveying for violations.
• Inspecting properties and enforcing codes.
• Educating property owners and coordinating enforcement activities.

Skills

Communication

Empathy

Problem Solving

Education

High School diploma or equivalent

Bachelor’s degree in relevant fields

Job description

Join to apply for the Community Improvement Officer role at City of Ontario

Community Improvement Officer

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. This recruitment may close at any time without notice.

A 9.5% general salary increase will be applied effective July 2025.

The Position

Community Improvement Officer

Are you interested in a career in public service where your interactions with residents and businesses will positively impact the community? The City of Ontario Community Improvement Department, a division of the Community Development Agency, seeks energetic, personable individuals passionate about service. The role involves identifying property violations and collaborating with community members to improve neighborhoods and increase code compliance.

The Ideal Candidate

The ideal candidate will have excellent interpersonal, oral, and written communication skills, with a capacity for innovative thinking and decision-making. They should handle sensitive situations with empathy and compassion, embody the department's mission, and demonstrate qualities of a "Five Tool Player"—Leader, Thinker, Communicator, Operator, and Public Servant—aligned with the City's Customer Service Philosophy: Empathy, Respect, and Problem Solving.

Procedures

• The Eligibility List will include internal and external applicants who meet qualifications and pass selection processes.
• The hiring department may prioritize internal applicants.
• Only the first 100 qualified applications may be considered.
• Qualified applicants with the best match will be invited for further steps.

Community Improvement Department

This department aims to enhance neighborhood quality by addressing blighted conditions, rehabilitating housing, and creating sustainable communities. Responsibilities include enforcing municipal codes related to health, safety, zoning, and property maintenance, and managing programs like Weed Abatement and Rental Inspection.

The City of Ontario

A dynamic community in the Inland Empire with diverse employment opportunities, providing comprehensive services including Police, Fire, Public Works, and more. The city supports growth and excellence, with a workforce of approximately 1,517 employees dedicated to service.

About

The city envisions significant future growth. Learn more through the City’s 2025 State of the City video and other resources linked in the original description.

Essential Functions

Key duties include handling citizen complaints, surveying for violations, inspecting properties, investigating permits and licenses, enforcing codes, managing case workloads, educating property owners, coordinating enforcement activities, and testifying in court. Operates city vehicles and performs other duties as assigned.

Qualifications

Education: High School diploma or equivalent.

Experience: At least 2 years in public contact roles involving enforcement, inspection, investigation, or customer service.

License: Valid Class C California driver’s license; completion of PC832 course within 6 months; CACEO CCE0 certification within 1 year.

Special Requirements

Ability to work flexible hours, including evenings and weekends. Must file annual financial disclosures as per law. Preferred: Bachelor’s degree in relevant fields, bilingual abilities, and specific certifications.

Application Process

Apply online via the provided link. Include relevant experience and education. Attach transcripts if applicable, especially for foreign credentials. Complete all sections accurately; incomplete applications may be rejected.

Additional Information

Respond to supplemental questions thoroughly. Check email regularly for communication. Benefits include a comprehensive package detailed on the city’s website. Employees are represented by Teamsters Local 1932.

Instructions

Certify the accuracy of your application info. Provide proof of education and certifications as required. For foreign transcripts, use a NACES evaluation service. Contact HR for questions.

Questions & Education Level

Answer questions regarding your highest education level, public contact experience, and ability to work flexible hours. Confirm completion of required courses and certifications.

Note: This revision condenses and clarifies the original description, removing redundancies and irrelevant content, while maintaining all essential information and structure.