Customer Service Associate- Building Supply

Onlia Insurance; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

Onlia Insurance is seeking a dedicated Customer Engagement Representative to provide exceptional service in home and auto insurance. You will leverage your expertise to address inquiries, explain coverage, and ensure customer satisfaction in a fast-paced environment. Join a team committed to transforming the insurance experience for Canadians, focusing on customer-first principles and proactive engagement.

Qualifications

• Minimum of 3 years’ experience in home and auto insurance brokerage.

Responsibilities

• Provide exceptional customer service across multiple channels.
• Explain coverage and handle claims empathetically.
• Understand underwriting rules and product features.

Skills

Customer Service

Communication

Empathy

Education

RIBO License

Tools

Computer Applications

Digital Tools

Job description

Bring Clarity to Insurance: Onlia x aha insurance is an innovative omni-channel insurance provider committed to transforming the way Canadians experience insurance. Our mission is to bring clarity and simplify the relationship between consumers and their insurance providers. We leverage technology to streamline the purchase process while maintaining personable customer service over the phone.

Since our launch in 2017, we have grown significantly. Southampton Group of Companies recently acquired Onlia insurance and aha insurance. We aim to disrupt the Canadian insurance market and are building a team of industry leaders to achieve this goal. Our collaborative, fast-paced, and agile environment focuses on proactively addressing customer needs across all channels—phone, chat, email, social media—and fostering a customer-centric culture.

Reporting to the Customer Engagement Team Lead, you will champion a customer-first approach by embedding this philosophy into all team activities and communications.

Key Accountabilities

1. Provide exceptional customer service across multiple communication channels by addressing product and service inquiries.
2. Explain coverage thoroughly, handle claims empathetically, and identify opportunities to remarket coverage to meet customer needs.
3. Understand underwriting rules and product features across various insurance providers.
4. Respond promptly to insurance underwriters and participate actively in training initiatives.

Qualifications

• Minimum of 3 years’ experience in home and auto insurance brokerage.
• RIBO license is required.
• Proficiency with computer applications and digital tools.
• Results-oriented with a strong focus on customer service.

Our Commitment

We are dedicated to an anti-discrimination approach, providing equal employment opportunities regardless of gender, race, ethnicity, national origin, age, sexual orientation, education, or disability. Accommodations are available upon request for candidates throughout the hiring process.