Admissions Advisor

Concordia University of Edmonton; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Concordia University of Edmonton is seeking an Admissions Advisor to manage the application process for undergraduate and graduate programs. The role involves advising prospective students, processing applications, and maintaining records. Ideal candidates will have a Bachelor’s degree and strong customer service skills, contributing to a diverse and inclusive environment.

Qualifications

• Minimum 2 years’ customer service experience required.
• Strong written and verbal communication skills.
• Knowledge of post-secondary education systems is an asset.

Responsibilities

• Process and assess applications for admission.
• Advise prospective students on programs and admissions requirements.
• Maintain electronic records and conduct follow-ups with applicants.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Education

Bachelor’s degree

Job description

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

Reporting to the Associate Registrar, Admissions, the Admissions Advisor is responsible for reviewing, assessing, and processing applications to all programs including graduate including communicating admissions decisions. This role will provide prospective students and their families/support networks with exceptional customer support advising them on CUE programs, services, and admissions process. The Admissions Advisor will work closely with other advisors and assist with a variety of administrative tasks as it relates to the Registrar’s Office.

Responsibilities

• Receive, process, and assess applications for admission for all undergraduate, and graduate programs
• Review and assess high school credentials for preliminary entrance scholarships and post- secondary transcripts for transfer credit
• Review all applications for completeness, the evaluation of academic transcripts and calculation of admissions GPAs
• Conduct appropriate follow-ups for all related parts of the applicant record to encourage conversion
• Advise prospective students and their parents/family on Concordia programs and services, and admissions requirements
• Make appropriate recommendations for professional and/or graduate programs
• Utilize online sources/tools to interpret international credentials, credits and grades into Canadian equivalents
• Scanning and maintenance of electronic records keeping
• Advise students whose application has been rejected about available options to meet admission standards
• Provide front desk coverage in Student and Enrollment Services
• Advise current, and prospective applicants in person, via Google meetings and telephone
• Liaise with Faculty in regard to student applications for competitive programs
• Prepare Institutional Statistics that are used by various stakeholders at CUE
• Provide training to new Admissions Advisors
• Study permit verification, and entry into Student Information System database
• Help organize and provide staffing for various recruitment even
  
  

Requirements

• A Bachelor’s degree with a minimum of 2 years’ customer service experience required
• Effective cross cultural, interpersonal and customer service skills required
• Strong written and verbal communication skills, record-keeping, and ability to maintain professionalism and courtesy in answering/delivering telephone messages
• Excellent organizational and time management skills, with ability to modify duties when required
• Ability to exercise good judgement within established guidelines and capable of working with frequent disturbances
• Knowledge of post-secondary education systems, requirements, policies and the evaluation of credentials and admission documents would be considered an asset
• Problem solving, analytical and interpersonal skills
• Satisfactory Criminal Records Check results
  
  

Closing Date: Application review will commence Immediately and will continue until the position is filled.

Please direct all questions and inquiries to Human Resources at Concordia University of Edmonton [e-mail]

Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.