Desktop Engineer L1

Iron Systems, Inc; Mississauga; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to join their dynamic IT team. This role involves managing desktop incidents, providing exceptional support to VIPs, and ensuring compliance with security protocols. The ideal candidate will have extensive experience with Windows imaging, SCCM, and a solid understanding of ITIL processes. Join a forward-thinking company that values innovation and offers opportunities for professional growth in a collaborative environment. If you are passionate about technology and eager to make a difference, this position is perfect for you.

Qualifications

• 3-5 years of desktop support experience required.
• Hands-on hardware experience and familiarity with ITIL processes.

Responsibilities

• Manage desktop device incidents from start to finish.
• Provide VIP deskside support and ensure security compliance.

Skills

Windows 7 Imaging

Windows 11 Imaging

SCCM

Intune

AD (Active Directory)

BitLocker

Mac Device Support

ITIL Processes

Education

Associate Degree

Bachelor's Degree

Tools

ServiceNow

MS Office

VPN

Job description

The job description provides a comprehensive overview of the Desktop Support Engineer role, including responsibilities, requirements, and job details. However, it contains some repetitive content, formatting inconsistencies, and irrelevant information such as references to other jobs and community knowledge statements that should be removed for clarity and professionalism.

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Job Title: Desktop Support Engineer

Location: Mississauga, Ontario, Canada

Employment Type: Full-time

Seniority Level: Mid-Senior level

Industry: IT Services and IT Consulting

Responsibilities

1. Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
2. Manage IMAC and deskside support services.
3. Handle hard and soft break-fix services for laptops and desktops.
4. Support, maintain, and optimize desktop hardware and software, including remote management and patch updates.
5. Analyze service desk calls and incident data to identify user training needs and automation opportunities.
6. Ensure proper desktop imaging and security compliance, including antivirus and security profile monitoring.
7. Provide VIP deskside support and serve as the point of contact for IT issues when other support teams are unavailable.

Requirements

• Experience with Windows 7 and Windows 11 imaging/reimaging using PXE boot.
• Hands-on hardware experience, including battery replacements and working with Dell technicians.
• Proficiency with SCCM, Software Center, Intune, AD, BitLocker, Outlook, and humanscale troubleshooting.
• Experience supporting Mac devices and tablets is a plus.
• Knowledge of ITSM tools like ServiceNow, and familiarity with EUC tools, remote support tools, MS Office, VPN, and mobile device support.
• Understanding of ITIL processes related to incident, change, problem, and service request management.
• Educational background: Associate degree required; Bachelor's degree preferred.
• Minimum 3-5 years of relevant experience in similar roles.