Community Outreach and Client Care Coordinator

Qualicare, Inc.; Ontario; Remote; CAD 50,000 - 70,000; Full time

Job summary

Qualicare, Inc. is seeking a Community Outreach and Client Care Coordinator to enhance community engagement and manage client care. This role involves building relationships with referral partners, coordinating caregiving services, and executing local marketing strategies. The ideal candidate will have strong organizational and communication skills, along with a background in sales or healthcare.

Benefits

Opportunities for professional development

Supportive team environment

Meaningful work helping clients and families

Qualifications

• 2–3 years of experience in sales, marketing, scheduling, or customer service (healthcare experience is an asset).
• Reliable vehicle, valid driver’s license, and insurance required.

Responsibilities

• Promote services to generate referrals and respond to client inquiries.
• Maintain client and caregiver schedules using scheduling software.
• Develop and implement local marketing strategies.

Skills

Organizational skills

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Familiarity with social media

Education

Post-secondary education in business, healthcare, or related field

Tools

CRM/scheduling software

Job description

Community Outreach and Client Care Coordinator

Join to apply for the Community Outreach and Client Care Coordinator role at Qualicare

Benefits :

• Bonus based on performance

Are you passionate about building relationships and helping families find quality home care? Qualicare Hamilton is looking for a dynamic Community Outreach and Client Care Coordinator to join our growing team!

In this role, you’ll work directly with referral partners to promote our services and ensure that new and existing clients are matched with the right caregiving team. If you’re organized, outgoing, and attentive to detail, we want to hear from you!

Summary

The Community Outreach and Client Care Coordinator drives business growth through community engagement and manages scheduling for clients and caregivers. Responsibilities include building relationships with referral sources, generating leads, managing inquiries, organizing schedules, and supporting marketing efforts to enhance our community presence.

Key Responsibilities

• Promote Qualicare Hamilton’s services to community partners to generate referrals.
• Respond to client inquiries and coordinate caregiving services.
• Maintain client and caregiver schedules using scheduling software.
• Support outreach and brand visibility via social media and CRM tools.
• Build and maintain relationships with clients, caregivers, and community stakeholders.

Essential Duties & Responsibilities

Community Outreach and Marketing

• Develop and implement local marketing strategies with the Administrator.
• Make at least 40 outreach calls or visits weekly to promote services.
• Build relationships with healthcare facilities, clinics, physicians, and eldercare organizations.
• Manage leads through the CRM system.
• Create and post content on social media platforms.
• Provide weekly updates on marketing and community engagement activities.

Client Scheduling and Care Coordination

• Respond promptly to client referrals and inquiries.
• Match clients with suitable caregivers based on needs and location.
• Update schedules for clients and caregivers using scheduling software.
• Communicate with clients, families, and caregivers to manage schedules and resolve conflicts.
• Document client information accurately and support quality improvement initiatives.

Qualifications

• Post-secondary education in business, healthcare, or related field preferred.
• 2–3 years of experience in sales, marketing, scheduling, or customer service (healthcare experience is an asset).
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office and CRM/scheduling software.
• Familiarity with social media platforms.
• Reliable vehicle, valid driver’s license, and insurance required.

Benefits

• Opportunities for professional development.
• Supportive team environment.
• Meaningful work helping clients and families.

Work is temporarily remote due to COVID-19.