Front Desk Agent - Job ID J0525-0147

Columbia College; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Front Desk Agent to provide exceptional service and ensure guest satisfaction. In this dynamic role, you will be responsible for managing reservations, assisting guests with inquiries, and maintaining professionalism during busy periods. The ideal candidate will thrive in a fast-paced environment and possess strong communication and customer service skills. Join a dedicated team committed to delivering quality experiences and enjoy the opportunity to grow within the hospitality sector. This role requires flexibility in working hours, including weekends and holidays, making it perfect for those eager to make a difference in a vibrant setting.

Qualifications

• Minimum 2 years of experience in a full-service hotel.
• Fluency in English; fluency in multiple languages is an asset.

Responsibilities

• Provide efficient and courteous service to each guest.
• Operate according to policies and procedures established by management.

Skills

Customer Service Skills

Communication Skills

Reservation Systems Knowledge

Ability to Work Independently

Fluency in English

Knowledge of Local Area

Education

Diploma in Hospitality

Standard First Aid Certification

Tools

Micros OPERA PMS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent is responsible for providing efficient and courteous service to each guest. The agent operates according to the policies, procedures, quality standards, and services established by the management team to ensure guest satisfaction. Must be willing to work shifts and weekends if required, and be able to work rapidly during busy periods while remaining calm and professional.

Education Required

• Minimum 2 years of experience in a full-service hotel.
• Minimum 2 years of computer knowledge, including Microsoft Word, Excel, Outlook, and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Diploma in Hospitality or equivalent.
• Standard First Aid certification.

Skills Requirements

• Working knowledge of reservation systems, including taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, and setting house statistics.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Must be 19 years of age or older.
• Ability to work within a 24/7 operation, including flexible hours, days, evenings, nights, weekends, and holidays.
• Willingness to submit to a criminal record check with results acceptable to the organization.
• Must have employment eligibility in Canada.
• Fluent in English; fluency in multiple languages is an asset.
• Knowledge of the area and surrounding attractions.

Other Requirements

We thank all applicants; however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Skills

• Excellent communication skills.

How to Apply

Click on the link below to apply:

Apply Here