Instructor, Guest Services Representative

SIIT; Creighton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established educational institution is seeking a passionate Guest Services Representative Applied Certificate Instructor. In this role, you will guide students through their learning journey in hotel operations and guest services, fostering an inclusive and supportive environment. Your expertise will help shape the future of students eager to enter the hospitality industry. This position offers a unique opportunity to make a significant impact on the lives of learners while contributing to the economic development of the region. Join a dedicated team committed to student success and professional growth.

Qualifications

• 3-6 years of experience in hotel management or guest services required.
• Certification in guest services is an asset.

Responsibilities

• Deliver course content related to hotel operations and guest services.
• Coordinate student practicums and evaluate student progress.
• Maintain classroom discipline and recommend actions for student behavior.

Skills

Effective Communication

Relationship Building

Results Oriented

Student Focus

Teamwork

Education

Certification in Guest Services

Experience in Hotel and Restaurant Management

Job description

Established in 1976, the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our eight Career Centres across the province. The Saskatchewan Indian Institute of Technologies is playing a significant role in Saskatchewan's economic future. You can contribute to that success while building your career.

The SIIT Trades and Industrial department is offering a program that prepares participants for entry level employment in hotel operations and a potential for apprenticeship in the guest services trade.

As the educational leader in the classroom, the Guests Services Representative Applied Certificate Instructor will be responsible for delivering SIIT programs with the purpose of promoting student success. This position is to organize and implement instructional activities which create a learning environment that guides and provides the greatest opportunity for student success. This position will positively promote and create an environment that demonstrates SIIT's vision, mission, and mandate. These include the following broad range of accountabilities:

• Deliver course content related to hotel operations and the guest services trade
• Coordinate and supervise student practicums
• Complete all course-required materials including attendance records and course evaluations
• Use appropriate methods of evaluating and recording student progress within set time frames
• Ensure a positive, diverse and inclusive work and learning environment
• Adhere to and promote academic regulations and SIIT policies and procedures
• Maintain classroom discipline and, if necessary, recommend action to applicable supervisor regarding student behavior, including formal student disciplinary action
• Make recommendations to modify course objectives, course outlines, curriculum and evaluation procedures

Required Competencies: Flexible & Adaptable; Effective Communication; Relationship Building; Results Oriented; Student Focus; Communication (Instructional); Knowledge & Expertise; Teamwork

Required Qualifications and Experience:Three (3) to six (6) years of related experience in the areas of hotel and restaurant management, guest services or tourism is required. Related certification in the guest services industry is an asset. Experience in the facilitation of training in guest services occupations and workplace essentials are considered assets. For success in this position a genuine commitment to help students learn and succeed is required. Prior teaching experience would be preferred. Knowledge of First Nations cultures and organizations would be an asset. An understanding of adult learning theories and principles is considered an asset.

Dates of Contract: July 7 - September 16, 2025