accommodation services manager

Airport Traveller's Inn; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading hotel in Calgary seeks a dedicated operations manager to oversee daily functions, develop policies, and enhance guest experiences. The ideal candidate will have a secondary school graduation certificate and relevant experience. Join a dynamic team committed to providing exceptional service and fostering a welcoming environment for all guests.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Conduct performance reviews and training sessions.
• Prepare budgets and monitor revenues and expenses.

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Conduct performance reviews
• Conduct training sessions
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Develop and implement business plans
• Establish work schedules
• Organize and maintain inventory

Supervision

• 3-4 people

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers