Operations Consultant - Flex

Sephora; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Operations Consultant to enhance client service and streamline stockroom operations. This role involves maintaining store presentation, processing shipments, and ensuring safety standards. The ideal candidate will have retail experience, strong organizational skills, and the ability to multitask effectively in a fast-paced environment. Join a dynamic team that values innovation and excellence in customer service, and be part of a company known for its prestige products and expert service. Your contributions will help create an exceptional shopping experience for clients.

Qualifications

• 1-2 years of retail or client service experience, preferably in a stockroom role.
• Good computer, arithmetic, and organizational skills.

Responsibilities

• Provide friendly, professional service to clients during store hours.
• Maintain cleanliness and organization within the cashier zone.

Skills

Client Service

Communication Skills

Organizational Skills

Problem-Solving

Time Management

Education

High School Diploma or Equivalent

Tools

Point-Of-Sale (POS)

MPOS

Job description

Job ID:

265881

Store Name/Number:

AB-Market Mall (0512)

Address:

3625 Shaganappi Trail NW, Calgary, AB T3A 0E2, Canada (CA)

Full Time/Part Time:

Full Time

Position Type:

Regular

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional, and knowledgeable service to clients during store hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Maintain cleanliness and organization within the cashier zone.
• Support in upholding SEPHORA’s merchandising standards.
• Participate in programs to minimize shortage and loss.

Merchandising and Operations

• Timely receipt and processing of shipments.
• Organize and maintain the stockroom per company standards.
• Process transfers, damages, and testers according to standards.
• Check visual elements and report missing/damaged items to the Operations Supervisor.
• Ensure safety and tidiness standards are maintained at all times.
• Report inventory issues to the Supervisor, Assistant Manager, or Store Manager.
• Follow sampling policies and procedures.
• Participate in inventory control activities.
• Cross-train designated consultants in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail or client service experience, preferably in a stockroom role.
• Good computer, arithmetic, and organizational skills.
• Ability to multitask while attending to client and business needs.
• Effective time management, problem-solving, and communication skills.
• High School diploma or equivalent.
• Flexible availability including evenings, weekends, and holidays.

ADDITIONAL INFORMATION

Physical Requirements

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH Moet Hennessy Louis Vuitton, Sephora is a leading luxury goods group known for its prestige products, expert service, interactive shopping, and innovation. Sephora operates approximately 1,900 stores across 29 countries, with over 360 stores in North America. The first U.S. store opened in New York in 1998, and the first Canadian store in Toronto in 2004. The North American headquarters is in San Francisco, with offices in New York, Montreal, and Toronto. Sephora's online store, launched in 1999 in the U.S. and 2003 in Canada, is the largest in North America in terms of sales and product variety.