CSR / Teller - Durand, MI - Part-Time

Fifth Third Bank; Golden Horseshoe; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading bank is seeking a part-time CSR/Teller in Durand, MI, to provide exceptional customer service and manage daily operations. The role involves assisting customers, resolving issues, and adhering to bank policies while fostering positive relationships. Ideal candidates will have a high school diploma and experience in cash handling and public interaction.

Qualifications

• Experience with cash handling and public interaction.
• Ability to interact confidently with the public.

Responsibilities

• Provide excellent customer service in all interactions.
• Perform daily responsibilities to ensure efficient office operation.
• Identify customer needs and refer to Bankers for further consultation.

Skills

Customer Service

Problem Solving

Initiative

Education

High School Diploma or GED

Job description

Join to apply for the CSR / Teller - Durand, MI - Part-Time role at Fifth Third Bank

GENERAL FUNCTION

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Be responsible and accountable for risk by following policies and procedures, and always acting in the best interest of customers and colleagues to ensure a positive experience. Identify, assess, manage, monitor, and report risks while achieving results within the Bank's risk appetite.

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their needs and guiding them to meet their financial needs.
• Follow up on customer questions and resolve issues effectively.
• Maintain timely and clear communication with customers.
• Adhere to the Bancorp Code of Business Conduct and Ethics and related policies.

Operations

• Perform daily responsibilities to ensure efficient office operation.
• Maintain accurate balancing records and correct outages.
• Stay updated on bank policies and procedures.
• Handle customer problems professionally, escalating complex issues as needed.
• Use sound judgment in decision-making and abide by guidelines.

Referrals

• Identify customer needs and refer to Bankers and business partners for further consultation.
• Maintain knowledge of retail products and services.
• Use tracking tools for referrals.

Perform other duties as assigned.

Minimum Knowledge, Skills, and Abilities

• High school diploma or GED.
• Experience with cash handling and public interaction.
• Ability to interact confidently with the public and adhere to dress code.
• Knowledge of retail policies and procedures.
• Ability to take initiative, exercise judgment, and resolve problems.
• Demonstrate core values : accountability, respect, integrity, and working as one bank.