Assistant Community Manager

The Scion Group; St. Catharines; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in student housing is seeking an Assistant General Manager to support operational functions and enhance customer experience. The ideal candidate will have strong communication skills, attention to detail, and experience in property management. This role involves staff development, property administration, and financial performance management, ensuring a safe and clean community environment.

Benefits

Discretionary annual bonus

Paid Time Off

Floating Holiday

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Parental Leave

Learning reimbursement opportunities

Qualifications

• At least 1 year experience in property management or living communities.
• Proficiency in Property Management Systems (Entrata preferred).

Responsibilities

• Assist in attracting candidates, hiring, and improving employee retention.
• Prepare month-end reports, reconcile accounts.
• Conduct monthly property inspections and ensure facilities meet standards.

Skills

Communication

Attention to Detail

Customer-centric Mindset

Education

Property Management Experience

Tools

Entrata

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

Scion is paving a path in student living, and the Assistant General Manager is a key team member in executing our vision. This role involves supporting the General Manager in overseeing all operational functions and collaborating with the Customer & Sales Experience Manager on initiatives.

The ideal candidate has a bias for action, eagerness to learn and grow, and a customer-centric mindset. The role requires adaptability, attention to detail, excellent prioritization skills, and the ability to act as General Manager in their absence.

Your Benefits

• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

Staff Development and Leadership

• Assist in attracting candidates, hiring, and improving employee retention.
• Support training, coaching, and leadership development of team members.
• Coordinate with the Customer & Sales Experience Manager on property schedules, including after-hours shifts.
• Partner with GM to enhance employee experience through data, conversations, and team building.

Property Administration

• Assist GM with community management, policies, procedures, and emergencies.
• Handle legal notices and evictions following policies and local laws.
• Manage resident accounts, utility billing, accounts receivables, and conduct audits.

Facilities & Capital

• Ensure a safe, clean community environment.
• Conduct monthly property inspections and ensure facilities meet standards.
• Coordinate work orders and communicate with staff/vendors to maintain high satisfaction.

Annual Turnover Process

• Assist in planning and executing annual turnover, ensuring deadlines are met.
• Support staffing and use Turnable to track progress.
• Assess damages, handle billing/disputes, and ensure units are ready for new residents.

Financial Performance

• Prepare month-end reports, reconcile accounts.
• Enforce collection policies to keep delinquency below 2%.
• Post and collect damage charges and handle disputes.

Customer Experience & Sales

• Communicate important community information.
• Support customer experience initiatives and marketing.
• Use KPIs to monitor trends and address issues proactively.
• Manage resident concerns and online reviews.
• Improve resident experience based on feedback.

The above responsibilities may not be all-inclusive.

What We Require

• Exceptional written and verbal communication skills
• Strong attention to detail
• Confidentiality
• Customer-centric mindset
• At least 1 year experience in property management or living communities
• Proficiency in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Entrata, Greenhouse, Lattice, Turnable, Qualtrics, Microsoft Office, Ops Technology, ClickUp, Scion Intelligence

Operational Details

• Location at assigned property, with potential travel.
• Daytime hours with additional non-traditional hours during peak times/emergencies.

Who is Scion?

At The Scion Group, we’re redefining student housing by creating communities that feel like home. As a leading owner, operator, and advisor in student housing, we’re shaping the future of student living. We seek trailblazers, risk-takers, and innovative thinkers to join our team and help us grow.

We foster a culture of continuous improvement under the motto "Make Way," encouraging leadership and initiative. We are committed to equal employment opportunities and a diverse, inclusive workplace.