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Telephony Infrastructure Support

New Value Solutions

Burnaby

On-site

CAD 74,000 - 108,000

Full time

5 days ago
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Job summary

A national IT consulting company is seeking a Strategic Account Manager to manage and enhance enterprise telephony infrastructures. The role involves deploying telephony systems, managing VoIP infrastructure, and collaborating with technical teams. Ideal candidates will have extensive experience with Cisco solutions and strong troubleshooting skills.

Qualifications

  • Extensive experience managing Cisco telephony and unified communication solutions.
  • Strong skills in troubleshooting telephony systems and integrations.

Responsibilities

  • Deploy and maintain telephony systems including Cisco CUCM.
  • Monitor, optimize, and troubleshoot telephony infrastructure.

Skills

Troubleshooting
Documentation
Communication

Tools

Cisco Unified Communications Manager
Webex Contact Center
Microsoft Teams PBX

Job description

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Strategic Account Manager @ New Value Solutions

New Value Solutions, a national IT consulting company, is seeking an Infrastructure Support: Telephony Infrastructure to manage, enhance, and support enterprise telephony infrastructures.

Responsibilities

  • Deploy and maintain telephony systems including Cisco Unified Communications Manager (CUCM), Unity Connection, and UCCX.
  • Manage VoIP infrastructure, border controllers (CUBE), and contact center solutions.
  • Monitor, optimize, and troubleshoot telephony infrastructure for reliability and performance.
  • Document telephony configurations, troubleshooting procedures, and operational standards.
  • Collaborate closely with technical teams and vendors.

Requirements

  • Extensive experience managing Cisco telephony and unified communication solutions.
  • Strong skills in troubleshooting telephony systems and integrations.
  • Knowledge of Webex Contact Center, Microsoft Teams PBX, and related technologies.
  • Excellent documentation and communication abilities.

If you have the necessary expertise and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Consulting
Industries
  • IT Services and IT Consulting

Referrals increase your chances of interviewing at New Value Solutions by 2x

Location: Burnaby, British Columbia, Canada | Salary: CA$74,620 - CA$107,271 | Posted: 3 days ago

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