Assistant Front Office Manager - Overnight

Hyatt Hotels; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Job summary

Join Hyatt Regency Vancouver as an Assistant Front Office Manager, where you'll lead the front office team to deliver exceptional guest experiences. This role involves managing operations, overseeing staff, and ensuring a welcoming environment. Ideal candidates will have strong leadership skills and a passion for hospitality. Enjoy competitive salary and benefits while contributing to a diverse and inclusive workplace.

Benefits

Discounted lodging accommodations worldwide

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Excellent training and professional development

Qualifications

• At least one year of management or supervisory experience in hospitality.
• Strong leadership and coaching skills.
• Availability for graveyard shifts.

Responsibilities

• Overseeing the general functions of Front Office and Guest Services.
• Handling guest needs and queries professionally.
• Assisting with Rooms projects and controls.

Skills

Leadership

Communication

Decision Making

Customer Service

Tools

Microsoft Office

Opera

Job description

Job Description: Assistant Front Office Manager at Hyatt Regency Vancouver

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences. Our colleagues choose us because we offer amazing opportunities for growth and development, a caring and inclusive culture, and fantastic benefits such as:

• Discounted lodging accommodations worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

Hyatt Regency Vancouver is seeking a talented, dedicated guest service professional with a passion for excellence to join our Front Office Management team as the Assistant Front Office Manager.

The responsibilities include, but are not limited to:

• Overseeing the general functions of Front Office, PBX, Housekeeping, Guest Services, Engineering, and Security
• Checking guests in and out
• Learning the duties of the Assistant Front Office Manager and Night Audit to assist guests and associates (e.g., reports, guest request tracking)
• Ensuring hotel security and responding to emergencies in conjunction with Engineering and Security during all shifts
• Supporting Rooms departments with their daily duties (Financial Reporting, Goal Tracking)
• Handling guest needs and queries professionally and politely
• Assisting the Director of Operations and Assistant Director of Operations with Rooms projects and controls
• Providing support for all departments and staff

The role also involves oversight of front office staff, cash control, staffing, guest services, and may include training, staff development, and scheduling.

Salary range: $60,000 - $65,000 per year.

We foster an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we look forward to your application.

About Hyatt Regency Vancouver

Being part of our Hyatt Regency Vancouver family means having space to be yourself. Our diverse teams reflect the world we serve, and we strive to grow and achieve together. Join us to make a difference, enjoy life, and love where you work. We value respect, integrity, humility, empathy, creativity, and fun.

We acknowledge the traditional, ancestral, and unceded territories of the Coast Salish Peoples and all Nations who live and work on this land, honoring the path of reconciliation.

Hyatt is committed to diversity and inclusion, welcoming colleagues and guests from all backgrounds. Racism, discrimination, and hatred have no place here.

Visa Requirements: Must be legally eligible to work in Canada. We cannot assist with work authorization.

Qualifications:

• Desire to satisfy others' needs in a fast-paced environment
• Ability to work independently with minimal supervision
• Availability for graveyard shifts with flexible days off
• At least one year of management or supervisory experience in hospitality, with front office and/or customer service background
• Strong leadership and coaching skills
• Excellent communication skills, both written and verbal
• Ability to make quick, sound decisions and handle emergencies professionally
• Proficiency in computer skills (Microsoft Office, spreadsheets)
• Experience with Opera or similar front office software is an asset
• Previous experience in a unionized environment is preferred
• Knowledge of a second language is an asset