Dispatcher Delivery- Propane

Énergie P38 / P38 Energy; Arnprior, Eastern Ontario; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company in propane delivery seeks a full-time Dispatcher in Arnprior, Ontario. The role involves coordinating delivery routes, managing customer inquiries, and ensuring efficient operations. Ideal candidates will have propane certifications and strong organizational skills, with opportunities for continuous training and benefits.

Benefits

Continuous training

Group insurance coverage

Long Term Disability Insurance

Dental insurance

Life insurance

Employee discount

Pension plan

Qualifications

• Knowledge of delivery efficiency and route optimization.
• Skills in effective communication and organizational abilities.
• Ability to manage stress and solve problems autonomously.

Responsibilities

• Coordinate drivers’ delivery routes and respond to customer inquiries.
• Plan deliveries and maintain the customer database.
• Handle after-hours customer calls and contribute to employee onboarding.

Skills

Proficiency in computer tools

Route dispatching

Customer service management

Interpersonal communication

Stress management

Education

Propane certifications

Job description

Dispatcher Delivery- Propane

Job - Full-time - Dispatcher

Branch office: Arnprior-Ottawa -Arnprior Ontario K7S 3G7

Start: 2025-05-21

Schedule: Monday to Friday (Day)

Salary: 50 001$ - 60 000$

Description:

P38 Energy provides reliable and safe propane delivery to homeowners and businesses, accompanied by our trademark dedication to customer service.

Responsibilities:

Primary Purpose of the Position:
Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.

MAIN MISSION

Primary Purpose of the Position:
Coordinate drivers’ delivery routes, plan deliveries, respond to customer inquiries, and keep the customer database up to date. Participate in assist management annual review.

TASKS & RESPONSIBILITIES

General Responsibilities:
The Dispatcher holds a supervisory role and may therefore be involved in various HR processes (employee follow-ups, vacation planning, employee departures). Thanks to their technical expertise, they also handle after-hours customer calls and contribute to employee onboarding and training.

Role 1: Dispatching Customer Visits

• Plan deliveries and maintain the customer database.
• Assign driver routes: prepare and create schedules based on delivery addresses.
• Modify routes as necessary.

Role 2: Responding to Customer Calls

• Provide information to customers regarding delivery.
• Create new customer profiles.
• Provide support to the accounts accounting department.

Role 3: Customer Follow-Up

• Serve walk-in customers in the showroom and manage propane bottle/vehicle refills.
• Review delivery feedback.
• Follow up on trucks maintenance and repairs.

POSITION CHALLENGES & INTERESTS

Efficiently coordinate the movement of the company’s fleet within a designated territory. Plan deliveries, organize schedules and routes, and ensure all necessary data is collected and recorded to update the client database for operational tracking.

COOPERATION & COORDINATION

• Delivery Team
• Accounting Department
• Management

Requirements:

REQUIRED SKILLS

Knowledge:

• Proficiency in computer tools (Office suite, maps, GPS software, etc.)
• Propane certifications
• Route dispatching
• Delivery efficiency and route optimization

Technical Skills:

• Customer service management
• Interpersonal communication
• Stress management

Behavioral Skills:

• Effective communication
• Organizational skills
• Analytical thinking and synthesis
• Problem-solving
• Autonomy and resourcefulness

Advantages:

• Continuous training
• Group insurance coverage
• Long Term Disability Insurance
• Dental insurance
• Life insurance
• Employee discount
• Pension plan