Information Technology Service Delivery Manager

ZipRecruiter; Greater Toronto Area; Hybrid; CAD 130,000 - 170,000; Full time

Job summary

A leading corporation is seeking a Head of SAP Centre of Excellence / Service Delivery Manager for a full-time permanent position. This role requires extensive IT management experience, particularly in SAP, and involves leading teams and enhancing business processes. The position offers a hybrid work model, with three days in the Toronto office, and comes with a competitive salary, bonus, and generous benefits.

Qualifications

• 10+ years of progressive IT management experience.
• 5+ years managing mid to large-sized teams.
• 5+ years managing an SAP Centre of Excellence.

Responsibilities

• Manage service delivery of external partners and develop processes.
• Lead projects and initiatives to enhance business user experience.
• Influence senior-level management and key stakeholders.

Skills

Leadership

SAP

Business Process Enhancements

Agile

Waterfall

Education

University Degree in Computer Science, Information Systems, Business Administration

Job description

Job Description

POSITION: Head of SAP Centre of Excellence / Service Delivery Manager

TYPE: Full-Time Permanent (salary + bonus + generous benefits)

LOCATION: Hybrid 3 days from the Toronto office

A world-renowned and esteemed corporation

REQUIRED:

• University Degree in Computer Science, Information Systems, Business Administration, or a related discipline

• 10+ years of progressive IT management experience, including

o 5+ years of leadership responsibility managing mid to large-sized teams while influencing senior-level management and key stakeholders

o 5+ years of experience managing an SAP Centre of Excellence or equivalent, including service delivery management of external partners and development of processes

o 5+ years of SAP experience, including functional knowledge or development knowledge of SAP, SAP landscape management, SAP cloud applications e.g., Integrated Business Planning, BTP Services, other SAP Tools, and SAP integration with other systems

o 5+ years of experience with business process enhancements on improving business user experience by leveraging SAP

o 3+ years of experience leading projects and/or initiatives

• Knowledge of Agile/Waterfall methodology