FT Sales Ambassador

RALPH LAUREN; Halton Hills; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht leidenschaftliche Sales Ambassadors, die außergewöhnliche Lifestyle-Erlebnisse schaffen. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und tragen zur Erreichung der Verkaufsziele bei. Sie nutzen Ihre Kommunikationsfähigkeiten und digitalen Verkaufswerkzeuge, um persönliche Verbindungen zu knüpfen und die Marke zu repräsentieren. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Teamarbeit und Kundenorientierung im Vordergrund stehen. Wenn Sie eine Karriere im Einzelhandel anstreben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Verkauf in einer hochvolumigen Umgebung ist bevorzugt.
• Fähigkeit, positive Beziehungen zu Kunden und Kollegen aufzubauen.

Responsibilities

• Hervorragenden Kundenservice bieten und Produktkenntnisse demonstrieren.
• Persönliche Geschäftsstrategien zur Steigerung der Produktivität entwickeln.

Skills

Verkaufserfahrung

Kommunikationsfähigkeiten

Kundenbeziehungen aufbauen

Digitale Verkaufswerkzeuge

Tools

Customer Relationship Management (CRM)

Job description

Company Description

Ralph Lauren Corporation (NYSE: RL) is a global leader in designing, marketing, and distributing premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. With over 50 years of experience, Ralph Lauren's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are among the most recognized worldwide.

At Ralph Lauren, we foster an inclusive culture that unites and inspires our communities. We amplify diverse voices and perspectives to create a sense of belonging, ensuring fairness and inclusion through talent development, education, communication, employee groups, and celebrations.

Position Overview

Our Sales Ambassadors craft exceptional lifestyle experiences for clients, embodying the brand's sophisticated style. Passionate about Ralph Lauren, they leverage their expertise to build personal connections, exceed sales goals, and promote the refined Ralph Lauren lifestyle. As leaders within the store, they serve as the entry point for future management roles, contributing to our brand's legacy.

Essential Duties & Responsibilities

1. Deliver outstanding customer service by understanding needs, demonstrating product knowledge, and providing personalized styling recommendations.
2. Develop personal business strategies to increase productivity through wardrobe consultations, outreach, and digital tools for client engagement.
3. Support sales targets by collaborating with the team to meet monthly, quarterly, and annual goals, maintaining brand standards.
4. Coach and guide fellow Brand Ambassadors in customer-centric behaviors and relationship-building skills.
5. Create genuine customer connections, offering product recommendations aligned with preferences.
6. Understand and meet sales goals and KPIs, utilizing key tools and resources effectively.
7. Adapt product presentations for remote or in-person customers, showing flexibility based on needs.
8. Utilize Customer Relationship Management (CRM) tools like Polo Connect to capture customer data for clienteling and business initiatives.
9. Participate in store and community initiatives, supporting outreach efforts.
10. Balance multiple tasks while prioritizing the customer experience at all times.
11. Provide feedback to management regarding category opportunities or needs.
12. Maintain visual standards and adhere to company guidelines for store presentation.
13. Foster a professional, positive, and inclusive work environment, embodying company values and policies.
14. Contribute to team training and business initiatives to achieve results.
15. Engage in sourcing and networking to support top talent recruitment.

Experience, Skills & Knowledge

1. Previous sales experience in a high-volume or high-profile specialty environment is preferred.
2. Effective communication skills with customers and team members.
3. Ability to navigate the sales floor, stockroom, and dressing areas; work with chemicals.
4. Physical ability to lift up to 30 lbs., climb, and move around the store.
5. Ability to operate registers, stand, and walk for extended periods.
6. Flexible schedule including days, evenings, and weekends.
7. Ability to build positive relationships with clients and colleagues.
8. Experience with digital sales tools is preferred.