Ticket Process Administrator

Halifax Regional Municipality; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

Eine innovative Organisation sucht einen engagierten Ticket Process Administrator, um das Team im Bereich Parkdienste zu unterstützen. Diese spannende Rolle umfasst die Analyse von Parktickets, das Management von Kundenanfragen und die Datenverarbeitung. Sie werden auch für die Überprüfung von Streitfällen und die Koordination von Abrechnungsarbeiten verantwortlich sein. Das Unternehmen fördert Vielfalt und Inklusion und bietet eine vorübergehende, vollzeit Stelle mit flexiblen Arbeitszeiten. Wenn Sie eine Leidenschaft für Kundenservice und Verwaltung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenservice oder Zahlungsabwicklung.
• Erfahrung in der Verwaltung und Datenverarbeitung erforderlich.

Responsibilities

• Verwalten von Parktickets, Bearbeiten von Kundenbeschwerden und Datenverarbeitung.
• Überprüfen von Streitfällen und Vorbereiten von Gerichtsdokumenten.

Skills

Kundenservice

Datenverarbeitung

Kommunikationsfähigkeiten

Technische Fähigkeiten in Word und Outlook

Education

Grade 12 plus 1-year course in business or administration

Äquivalente Erfahrung

Tools

CityWorks

Job description

Job Description:

Job information Ticket Process Administrator from the Company Halifax Regional Municipality. This latest Ticket Process Administrator job vacancy is located in the city Halifax, NS, in the country Canada. This opening is suitable for candidates with a Bachelor Degree. Job vacancies in this Administrative field have been posted up to the specified time.

Job Responsibilities:

Job Posting

Halifax Regional Municipality is inviting applications for a temporary, full-time (up to 12 months) position of Ticket Process Administrator within Parking Services in Public Works. HRM values diversity and inclusion, encouraging applications from underrepresented groups. The Ticket Process Administrator reports to the Supervisor, Parking Operations, and is responsible for parking ticket reviews, customer inquiries, data entry, prosecution file preparation, and case management related to parking enforcement.

Duties and Responsibilities:

1. Parking Ticket Management: Analyze tickets, handle customer complaints, process service requests, data entry, and manage documentation.
2. Adjudication: Review disputed invoices, prepare responses, manage court-related documentation, and liaise with legal services.
3. Remedy: Review case files, process vendor invoices, manage billing, and coordinate remedy work.

Qualifications:

• Grade 12 plus 1-year course in business or administration, or equivalent experience.
• Minimum 3 years in customer service/payment processing environment.
• At least 1 year of administrative and data entry experience.
• Technical skills include proficiency in Word, Outlook, CityWorks, and similar software.
• Excellent customer service and communication skills.
• Knowledge of Motor Vehicle Act and HRM By-laws is preferred.

Additional Information:

Position is temporary (up to 12 months), full-time, Monday to Friday, 8:30 am - 4:30 pm, at a salary of $28.41/hour. Location: 2021 Brunswick Street, Halifax. Applications close at 11:59 pm on May 18, 2025. External applicants considered only if no qualified bargaining unit candidates are available.