Service Coordinator/Customer Care Administrator

Connecting you to Administration jobs in Calgary, Alberta!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

We have partnered with a local Home Builder to support them in the recruitment process to find their newest hire: Service Coordinator/Customer Care Administrator.

Job ID: 42464

Job Type: Direct Hire

Category: Administration

Location: Calgary, Alberta

Our client is looking to bring on a Service Coordinator/Customer Care Administrator, which is a crucial role in ensuring smooth communication and coordination between departments, enhancing both Construction and Customer Care processes.

Required is excellent communication and organizational skills with proven experience providing positive and professional support and service on a consistent basis. This person will be adaptable with the ability to multitask communications and the required administrative tasks with unwavering attention to detail and follow-through. They must be tech-savvy and comfortable working in multiple databases, being a natural at troubleshooting, but also confident to ask questions when needed.

Along with technical and administrative abilities, the ideal candidate will be passionate about their role and their piece in the big picture of upholding the culture and reputation of this industry-leading business.

Duties and Responsibilities:

• Coordinate homeowner walk-throughs, appointments, and Alberta New Home Warranty (ANHW) resolutions.
• Address inquiries, warranty requests, and follow up with homeowners and teams.
• Schedule possession walk-throughs and ANHW meetings.
• Maintain documentation, filing, and records.
• Monitor and submit purchase orders; update work orders on BuildPro.
• Provide support to the Construction Coordinator as needed.
• Send reminders and communications to homeowners.
• Ensure timely responses and high customer satisfaction.
• Stay updated on industry codes and regulations.
• Perform other related tasks as needed.

Qualifications:

• Proficient in MS Office
• Experience in BuildPro considered an asset

Experience:

• 3+ years experience in a Service Coordination and/or Customer Administration role is required
• Experience in the construction industry is considered a strong asset

Skills:

• Strong communication skills (written and verbal)
• Excellent attention to detail and accuracy
• Self-directed and autonomous
• Ability to multitask and juggle competing tasks with ease
• Solution seeker
• Exceptional organization skills
• Ability to work in fast-paced environments

Base Salary: $55,000 per year

• Comprehensive benefits package including:
• Employer-covered extended health benefits
• Health spending account
• 3-weeks vacation (additional paid time off at Christmas/New Years)
• Continuing education allowance/training opportunities
• Summer hours
• Group RRSP matching

Work Hours:

• 40 hours per week
• Monday to Friday

Remote Work:

• This position is not remote and requires on-site presence.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffing recruiters are Alberta’s experts in connecting candidates with jobs. We focus on temporary, direct hire (permanent), and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs for the positions we are actively working on. We are constantly posting jobs, so check back with us regularly.

For more FAQs, feel free to stop by our job seeker page.

Please reference Job ID: 42464 in your application.

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