Bilingual Analyst (French/English), Fraud Inbound and Detection

BMO Financial Group; Halifax; Hybrid; CAD 37,000 - 70,000; Full time

Job summary

A leading financial institution seeks a bilingual Customer Contact Centre representative to join their Financial Crimes Unit. This hybrid role involves conducting investigations, monitoring financial crime trends, and supporting compliance efforts. Ideal candidates will have strong communication and analytical skills, along with a solid understanding of banking products. The position offers a unique opportunity to learn from industry leaders while contributing to the security of customers and communities.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• Knowledge of risk and regulatory requirements related to financial crimes.
• Understanding of banking products, services, and processes.

Responsibilities

• Conduct investigations to identify and report on financial crimes.
• Develop recommendations for process and customer service improvements.
• Monitor and analyze information from detection systems.

Skills

Communication

Organizational Skills

Analytical Skills

Job description

Application Deadline:

05/15/2025

Address:

105-119-129 rue St-Jacques O

Job Family Group:

Customer Shared Services

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security, and Resilience Planning capabilities to address the complex global security environment. It is a collaborative effort that enhances BMO’s ability to prevent, detect, respond to, and recover from security threats. This position offers a unique learning opportunity from industry leaders, contributing to building a modern security model and protecting our customers and communities.

• Customer Contact Centre role
• Bilingual French & English – Required
• Banking experience – Preferred
• Call Center experience – Preferred
• Hybrid role

Schedule: Weekends included, Day shift starts at 9 AM - 11 AM EST

Responsibilities include conducting investigations to identify, assess, decide, and report on activities indicating exposure to financial crimes. Ensuring threats and investigations are evaluated, documented, managed, and escalated according to SOPs. Providing expertise and oversight of criminal risk, following a disciplined and intelligence-based approach aligned with risk frameworks to ensure compliance and support trend analysis and insights.

• Develops recommendations for process and customer service improvements.
• Stays updated on financial crimes risk trends, regulations, and compliance standards.
• Monitors and analyzes information from detection systems and reports to evaluate and determine actions.
• Supports evidence collection for incident reports, loss prevention, litigation, and process improvements.
• Documents actions and maintains case files.
• Maintains understanding of financial crime management processes and techniques.
• Prepares reports and dashboards, analyzes data for insights and recommendations.
• Executes routine tasks within service level agreements.
• Provides notifications and instructions to stakeholders regarding incidents.
• Handles escalations and complex tasks within rules/limits.
• Analyzes issues and determines next steps.
• Additional responsibilities may be assigned as needed.

Qualifications:

• Knowledge of risk and regulatory requirements related to financial crimes is an asset.
• Understanding of banking products, services, and processes is an asset.
• Strong verbal & written communication skills.
• Good organizational, collaboration, and analytical skills.

You must be fluent in French and English to support clients and team members inside and outside Quebec.

Salary:

$37,500.00 - $69,500.00

Pay Type:

Salaried

This range reflects BMO Financial Group’s pay structure. Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. Part-time salaries are pro-rated. The total compensation may include incentives, bonuses, benefits, health insurance, tuition reimbursement, and retirement plans. More details are available at BMO Total Rewards.

About Us

At BMO, our purpose is to "Boldly Grow the Good" in business and life, creating positive change for customers, communities, and employees. We foster a culture of innovation, support, and impact through training, coaching, and growth opportunities.

Learn more at BMO Careers.

BMO values diversity and is committed to an inclusive, accessible workplace. Accommodations are available upon request. To request accommodations, contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes unless submitted directly by candidates. Resumes sent unsolicited will be considered BMO property. Agencies must have a valid agreement to submit resumes.