Customer Service Representative

Bunzl Canada; Saskatoon; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the frontline support for clients, ensuring their needs are met through exceptional service and effective communication. You will handle order processing, respond to inquiries, and collaborate with various departments to provide seamless customer experiences. This position offers a chance to thrive in a supportive environment that values diversity and innovation. If you are a fast learner with a passion for helping others, this opportunity is perfect for you!

Benefits

Competitive Compensation

Benefits

RRSP Match

Stock Opportunities

Performance Incentives

Career Development Opportunities

Qualifications

• 1-2 years of customer service experience required.
• Proficient in communication and crisis management.

Responsibilities

• Provide high-level customer service and support.
• Process orders accurately and handle inquiries efficiently.

Skills

Customer Service

Communication Skills

Crisis Management

Problem Solving

Multitasking

Consultative Selling

Organizational Skills

Computer Skills

Education

High School Diploma

Tools

Microsoft Office

Windows Software

Job description

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met. Given the collaborative nature of this position with sales and warehouse personnel, this position is 100% in the office.

Responsibilities

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.

Who We Are
Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

• We believe through diversity we build strength.
• We believe that an entrepreneurial spirit provides endless possibilities.
• We believe that together we can achieve anything.
• We believe through innovation we can find dynamic solutions.
• We believe that motivated people create happy customers.
• We believe everyone counts at Bunzl.
• We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!
What’s in it for you?
Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance
Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted.